Associate Director – Field Medical CRM Optimization

Johnson & Johnson

Associate Director for CRM Optimization, managing field medical solutions at Johnson & Johnson. Leading projects in CRM, reporting, and omnichannel capabilities for healthcare teams.

Posted 6/17/2026full-timeTitusville • New Jersey, Pennsylvania • 🇺🇸 United StatesLead💰 $137,000 - $235,750 per yearWebsite

Tech Stack

Tools & technologies

SFDCTableau

About the role

Key responsibilities & impact

Developing and executing roadmaps for the advancement of CRM, Veeva Link/HCP Universe, MSL OnDemand and other related capabilities
Become the core participant in Omnichannel Program to gather requirements, recommend leveraging of existing solutions and determine best course for development of new solutions, including next-gen CRM projects
Clearly articulate and shape business processes and requirements, working with JJT and business partners to implement
Identify and oversee the resolution of any potential issues impacting systems or business functions
Manage partnerships with IT counterparts to ensure timely delivery of system changes with high attention to quality and user experience
Perform and oversee testing to ensure successful launch of capabilities
Manage and execute administrative changes to systems such as product catalog changes, topics, key messages, profiling surveys, etc
Leverage and integrate external data and advanced analytics to facilitate Account Planning, Capacity Planning and Segmentation activities
Serve as lead on Account Management and Profiling projects
Lead ongoing support and training programs for Field Medical tools, including ongoing and new hire training
Oversee issue escalation and ensure adequate support processes are in place to minimize disruption and drive adoption
Partner with Engagement.AI and JJT teams to shape and deliver field alignment changes, including expansions and standing up new divisions
Develop and execute innovative approaches using new or existing processes and solutions
Work with business owners to present new ideas to drive business efficiency and effectiveness

Requirements

What you’ll need

Minimum of seven (7) years business or related experience
Ability to prioritize and lead multiple projects
Identify opportunities to reduce manual effort through AI-driven automation and intelligent orchestration
Measure ROI of AI capabilities in CRM specific to field medical teams
Translate business goals into AI use cases and modelling
Pharmaceutical / healthcare experience is required
Experience with Veeva, Salesforce.com or other CRM technology is required
Minimum of a Bachelor’s degree is required. Master degree preferred
Preferred: Experience with Medical Science Liaisons or Commercial Operations functions is preferred
Preferred: People management experience is preferred
Preferred: Data analysis and report development (ex. Tableau, PowerBI) experience is preferred
Preferred: Excellent oral, written and presentation skills with ability to write communications for a variety of audiences is preferred
Preferred: Understanding of regulatory and health care compliance guidelines with regards to processes and systems is preferred

Benefits

Comp & perks

medical, dental, vision, life insurance
short- and long-term disability
business accident insurance
group legal insurance
participation in the Company’s consolidated retirement plan (pension)
participation in the Company’s savings plan (401(k))
eligible to participate in the Company’s long-term incentive program
120 hours of Vacation per calendar year
40 hours of Sick time per calendar year
13 days of Holiday pay, including Floating Holidays per calendar year
up to 40 hours of Work, Personal and Family Time per calendar year
480 hours of Parental Leave within one year of the birth/adoption/foster care of a child
30 days of Condolence Leave for an immediate family member
10 days of Caregiver Leave
4 days of Volunteer Leave
80 hours of Military Spouse Time-Off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMAI-driven automationdata analysisreport developmentaccount planningcapacity planningsegmentationbusiness process mappingtestingproject management

Soft Skills

leadershipcommunicationproblem-solvingprioritizationcollaborationtrainingpresentation skillsadaptabilityanalytical thinkingstakeholder management