SAP IT Manager – Application, Reliability, and Service Maintenance

Johnson & Johnson

SAP IT Manager leading maintenance, reliability, and service delivery for Johnson & Johnson’s healthcare ERP platforms. Improving SAP availability, automation, incident resolution, and supply-chain operations.

Posted 8/4/2026full-timeJacksonville • Florida, New Jersey • 🇺🇸 United StatesSeniorLead💰 $102,000 - $175,950 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in SAP application management, including SAP ECC and S/4HANA, with a strong focus on service delivery, compliance, and continuous improvement. Proven ability to lead cross-functional teams and optimize operational processes through effective stakeholder engagement and performance management.

Highest-signal resume keywords

SAP ECC AdministrationS/4HANA ExperienceITIL Process ManagementVendor ManagementProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAP Applications SupportSAP BusinessObjectsProcess OrchestrationData GovernancePerformance MonitoringKPI DevelopmentAutomationCapacity PlanningRoot Cause AnalysisContinuous Improvement

Soft Skills

Excellent Communication SkillsAccountabilityLeadership SkillsNegotiation SkillsPartner Relationship Management

Tools & Technologies

InformaticaTableauWebMethodsAI-Enabled ToolsNetWeaver Portal

Certifications & Qualifications

SAP Certification

Industry Keywords

Supply Chain ManagementOTCFinanceMakeCompliance

Tech Stack

Tools & technologies

InformaticaTableau

About the role

Key responsibilities & impact

Lead SAP MedTech Vision and Innovative Medicine business services and support application maintenance for SAP ECC and S/4HANA environments
Oversee service delivery, portfolio management, incident and problem management, compliance, knowledge management, and continuous improvement
Own the service level management lifecycle, including SLAs/OLAs, performance monitoring, reporting, service reviews, stakeholder engagement, compliance, data governance, and continuous improvement
Optimize the SAP portfolio, maintain CMDB accuracy, and partner with application development and infrastructure teams on lifecycle, impact, and cost assessments
Lead rapid incident resolution, major incident communications, root cause analysis, prioritization, and sustainable fixes
Champion knowledge management and KCS practices
Use KPIs and customer feedback to improve service delivery, automation, self-service, and operational processes
Collaborate with ongoing transformational programs across the Johnson & Johnson supply chain
Collaborate with business partners, Technical Product Owners, developers, and vendors to deliver reliable SAP services
Improve the application lifecycle across design, deployment, operations, monitoring, and automation
Support high availability through proactive performance management, readiness reviews, and capacity planning
Build global partnerships with diverse, high-performing teams

Requirements

What you’ll need

Bachelor’s degree in information systems, computer science, or equivalent work experience
10+ years of experience supporting and administering SAP applications and technologies
Experience with SAP ECC, GTS, CRM, BW, APO, GRC, SAP BusinessObjects, NetWeaver Portal, Process Orchestration, Gateway/Fiori, LVM, Web Dispatcher, and HANA
Experience using approved AI-enabled tools to improve productivity
In-depth SAP knowledge across OTC (SAP SD), Finance, and Make
Experience in one or more supply chain functional areas such as Plan, Deliver, Source, Make, Quality, or Finance
Strong understanding of ITIL processes, including incident, change, problem, and release management
Experience managing vendor work orders, invoices, performance metrics, procedural guidance, and continuous process improvement
Experience with SAP, Informatica, Tableau, or webMethods
Strong problem-solving, accountability, ownership, and partner relationship management skills
Excellent verbal and written communication skills
Strong judgment, negotiation, influencing, analytical, and leadership skills
Ability to manage global, cross-cultural relationships and prioritize business outcomes
Ability to work independently, manage multiple priorities, and provide and apply feedback constructively
Hands-on S/4HANA experience preferred
SAP certification preferred
Ability to travel up to 10%, domestically and internationally

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short- and long-term disability insurance
Business accident insurance
Group legal insurance
Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation – 120 hours per calendar year
Sick time – 40 hours per calendar year; Washington employees – 56 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours