Associate Director, Field Medical CRM Optimization

Johnson & Johnson

Associate Director for CRM Optimization at Johnson & Johnson. Leading advancement of CRM and analytics for US field-based medical teams.

Posted 6/17/2026full-timeTitusville • New Jersey, Pennsylvania • 🇺🇸 United StatesLead💰 $137,000 - $235,750 per yearWebsite

Tech Stack

Tools & technologies

SFDCTableau

About the role

Key responsibilities & impact

Developing and executing roadmaps for the advancement of CRM, Veeva Link/HCP Universe, MSL OnDemand and other related capabilities.
Become the core participant in Omnichannel Program to gather requirements, recommend leveraging of existing solutions and determine best course for development of new solutions, including next-gen CRM projects.
Clearly articulate and shape business processes and requirements, working with JJT and business partners to implement.
Identify and oversee the resolution of any potential issues impacting systems or business functions.
Manage partnerships with IT counterparts to ensure timely delivery of system changes with high attention to quality and user experience.
Perform and oversee testing to ensure successful launch of capabilities.
Manage and execute administrative changes to systems such as product catalog changes, topics, key messages, profiling surveys, etc.
Leverage and integrate external data and advanced analytics to facilitate Account Planning, Capacity Planning and Segmentation activities.
Serve as lead on Account Management and Profiling projects.
Lead ongoing support and training programs for Field Medical tools, including ongoing and new hire training.
Oversee issue escalation and ensure adequate support processes are in place to minimize disruption and drive adoption.
Partner with Engagement.AI and JJT teams to shape and deliver field alignment changes, including expansions and standing up new divisions.
Develop and execute innovative approaches using new or existing processes and solutions.

Requirements

What you’ll need

Minimum of a Bachelor’s degree is required. Master degree preferred.
Minimum of seven (7) years business or related experience is required.
Ability to prioritize and lead multiple projects is required.
Identify opportunities to reduce manual effort through AI-driven automation and intelligent orchestration.
Measure ROI of AI capabilities in CRM specific to field medical teams.
Pharmaceutical / healthcare experience is required.
Experience with Veeva, Salesforce.com or other CRM technology is required.
Preferred: Experience with Medical Science Liaisons or Commercial Operations functions is preferred.
People management experience is preferred.
Data analysis and report development (ex. Tableau, PowerBI) experience is preferred.
Ability to build strong partnerships with all levels across the organization, as well as to interact effectively with senior management is preferred.
Excellent oral, written and presentation skills with ability to write communications for a variety of audiences is preferred.
Understanding of regulatory and health care compliance guidelines with regards to processes and systems is preferred.

Benefits

Comp & perks

Medical
Dental
Vision
Life insurance
Short- and long-term disability
Business accident insurance
Group legal insurance
Retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMdata analysisreport developmentAI-driven automationintelligent orchestrationaccount planningcapacity planningsegmentationtestingproject management

Soft Skills

leadershipcommunicationprioritizationproblem-solvingcollaborationtrainingpresentation skillsinterpersonal skillsadaptabilitystakeholder management