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Field Liaison, PSC Operations
Johnson & JohnsonField Liaison coordinating patient access cases at Johnson & Johnson. Collaborating with Field Reimbursement Managers to ensure compliance and operational excellence.
Posted 6/12/2026full-timeRemote • Arizona, Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite
About the role
Key responsibilities & impact- Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members, ensuring consistent communication on patient access cases, access trends, and PSC operational updates.
- Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends, payer changes, and field-identified barriers; translate insights into PSC action plans.
- Clearly communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations with HCP offices and patients.
- Compile and share PSC performance data (e.g., benefit investigations, time-to-therapy, prior authorization turnaround, rejection and denial trends, appeal outcomes) to support field strategies and account planning.
Requirements
What you’ll need- Bachelor's degree required - preferably in healthcare, life sciences, pharmacy, or business administration.
- A minimum of 3 years’ experience in pharmaceutical or biotech operations, patient services, field reimbursement support, payer relations, or a closely related function.
- Experience partnering with or supporting Field Reimbursement Managers, Field Reimbursement Associate Directors, Market Access, or Patient Support Services teams.
- Clear, confident communicator with strong presentation skills.
- Highly organized, adaptable, and effective in managing multiple escalations.
Benefits
Comp & perks- Inclusive work environment
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient accessbenefit investigationsprior authorizationdata analysispipeline managementaccount planning
Soft Skills
communicationpresentation skillsorganizational skillsadaptabilityproblem-solving
Certifications
Bachelor's degree