Senior Manager, Ecosystems Governance

Johnson & Johnson

Senior Manager responsible for process and ecosystem governance to enhance OtC performance at Johnson & Johnson. Collaborating with cross-functional teams for effective supply chain solutions.

Posted 6/8/2026full-timeRaynham • Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $122,000 - $245,000 per yearWebsite

Tech Stack

Tools & technologies

ERPPMP

About the role

Key responsibilities & impact

Own and steward the end-to-end OtC process design, governance, and performance framework across global and regional business operations.
Define and maintain global process standards, policies, controls, and decision rights to improve consistency, compliance, and scalability across the OtC landscape.
Partner across Commercial, Customer Service, Supply Chain, Finance, and Digital/IT teams to improve process handoffs, resolve cross-functional pain points, and strengthen end-to-end accountability.
Lead process harmonization efforts across core OtC sub-processes, including customer master data, order entry, billing, deductions and disputes, collections, cash application, and reporting.
Identify process inefficiencies, control gaps, and sources of revenue leakage, and lead initiatives to improve cycle time, data quality, working capital outcomes, and customer experience.
Establish and monitor process KPIs, control metrics, and service performance measures, using insights to drive prioritization and continuous improvement.
Partner with system and data teams to define business requirements, support digital enablement, and ensure technology solutions align with process design and governance objectives.
Lead root cause analysis and resolution of systemic process issues, ensuring sustainable corrective and preventive actions are implemented.
Support audit readiness, internal controls, and regulatory compliance requirements relevant to the OtC process.
Facilitate governance forums and stakeholder reviews to align on priorities, risks, roadmap decisions, and performance improvement opportunities.
Drive change management and adoption activities to embed standardized ways of working and improve process discipline across the organization.
Provide leadership, coaching, and development for team members and/or matrixed resources supporting OtC process excellence activities.

Requirements

What you’ll need

Bachelor’s degree in Supply Chain, Information Systems, Engineering, Business, or a related field.
Typically 8-10 years of progressive experience in supply chain, operations, digital systems, or governance related roles, with demonstrated leadership responsibility.
Proven success leading process transformation, governance, or continuous improvement in complex global environments.
Strong knowledge of core OtC processes, controls, and performance drivers, including billing, collections, deductions, cash application, and customer master data.
Demonstrated ability to influence cross-functional stakeholders and drive results in a matrixed organization.
Strong analytical and problem-solving skills, with the ability to translate process issues into practical solutions.
Experience with ERP platforms and digital tools that enable OtC processes, reporting, and automation.
Familiarity with regulated environments (e.g., medical devices, life sciences) and requirements such as GxP and SOX.
Agile or PMP/PPMC certifications.
Experience partnering with external technology vendors and service providers.
Knowledge of data governance, integration architecture, or ecosystem platforms.
Strong analytical, problem-solving, and decision-making skills.
English (additional languages a plus)

Benefits

Comp & perks

Health insurance
401(k) matching
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process designgovernanceperformance frameworkprocess standardsprocess harmonizationroot cause analysisdata qualitycontinuous improvementbillingcollections

Soft Skills

leadershipcoachinginfluencinganalytical skillsproblem-solvingcommunicationstakeholder managementchange managementdecision-makingcross-functional collaboration

Certifications

Agile certificationPMP certificationPPMC certification