Technology Manager – IT Vendor Management

Johnson & Johnson

Technology Manager overseeing strategic IT vendor relationships at DePuy Synthes. Leading initiatives for performance management, risk mitigation, and process standardization in tech services.

Posted 6/8/2026full-timeRaritan • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $102,000 - $204,000 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityITSM

About the role

Key responsibilities & impact

Lead the end‑to‑end management of strategic IT vendors, including onboarding, performance management, renewals, and exits, to ensure reliable and cost‑effective technology services.
Establish and govern vendor performance through SLAs, KPIs, scorecards, and regular business reviews, driving accountability and continuous improvement.
Partner with IT service owners, sourcing, procurement, finance, and legal teams to align vendor strategies with business and technology roadmaps.
Identify, assess, and mitigate vendor‑related risks, including operational, financial, cybersecurity, and compliance risks, in alignment with enterprise policies.
Support contract negotiations and commercial discussions to optimize cost, value, and service outcomes across the vendor portfolio.
Drive standardization of vendor management processes, tools, and reporting across Technology Services.
Lead and develop vendor management team members, fostering a culture of accountability, collaboration, and continuous learning.
Provide executive‑level insights and reporting on vendor performance, risks, and financials to IT and business leadership.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (required)
6-8 years of progressive experience in IT, vendor management, sourcing, or technology services, with demonstrated accountability for vendor performance and outcomes.
Proven experience managing strategic IT vendors in a global or matrixed enterprise environment.
Strong understanding of IT service delivery models, including managed services, cloud, infrastructure, and application services.
Experience working with IT service management frameworks, metrics, and performance reporting (e.g., ITSM concepts, SLAs, KPIs).
Ability to assess vendor technology capabilities, security posture, and operational resilience in partnership with technical teams.
Strong commercial acumen with experience supporting contract negotiations, cost optimization, and value realization.
Ability to translate business needs into clear vendor expectations and measurable outcomes.
Demonstrated people leadership experience, including coaching, performance management, and talent development.
Strong stakeholder management skills, with the ability to influence across IT, business, and external partners.
Preferred: Experience supporting regulated industries such as healthcare, medical devices, or life sciences.
Preferred: Experience working with global sourcing models and vendors across multiple geographies.
Preferred: Familiarity with financial management of IT services, including budgeting and chargeback/showback models.
Preferred: Experience driving vendor consolidation or transformation initiatives.
Language: Fluent in English; additional languages are a plus.
Travel: Ability to travel domestically and internationally as required (estimated up to 10-20%).
Certifications: (e.g., ITIL, Vendor Management, Project Management) are preferred.

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor managementIT service delivery modelsmanaged servicescloud servicesinfrastructure servicesapplication servicesIT service management frameworksperformance reportingcontract negotiationscost optimization

Soft Skills

people leadershipcoachingperformance managementstakeholder managementinfluenceaccountabilitycollaborationcontinuous learningcommunicationrisk assessment

Certifications

ITILVendor ManagementProject Management