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IT Service Reliability & Operations Manager – SAP Supply Chain
Johnson & JohnsonIT Service Reliability & Operations Manager overseeing reliability and operations for SAP Supply Chain applications across EMEA. Focused on problem management, incident coordination, and continuous service improvement.
Tech Stack
Tools & technologiesERPITSM
About the role
Key responsibilities & impact- Support the reliability, availability, and operational performance of business‑critical Supply Chain applications , including SAP and JD Edwards (JDE) , across the EMEA region.
- Ensure reliable and predictable application services through proactive monitoring of availability, performance, and capacity.
- Coordinate major incident response to restore services quickly and minimize business impact through effective collaboration.
- Own end to end Problem Management across the application portfolio, driving effective root cause analysis.
- Drive observability maturity across SAP and mixed ERP landscapes by proactively reviewing system health and performance indicators.
- Provide governance and oversight across core service management, security, change, knowledge, vendor, and continuous improvement processes.
Requirements
What you’ll need- 7+ years of experience in IT Service Management, Application Operations, Reliability Engineering, or Production Support roles within large enterprise environments.
- 3–5+ years of hands‑on experience supporting ERP applications in a production environment, preferably within Supply Chain, Logistics, Manufacturing, or Warehouse Operations.
- Practical understanding of ITIL practices, particularly Incident, Problem, Change, Request, and Service Level Management.
- Experience working in multi‑supplier environments and coordinating vendor performance.
- Good communication skills, including structured communication during incidents.
- Experience triaging operational issues across applications, system integrations, background jobs, performance, and capacity.
- Understanding of SAP logistics and supply chain execution processes, including warehousing and transportation flows.
- Hands‑on experience performing proactive SAP system health, performance, and capacity reviews to drive preventive and corrective operational actions.
- Ability to assess business impact of incidents across supply chain operations.
Benefits
Comp & perks- Competitive total rewards , including salary, annual bonus, and a strong pension and insurance package
- Flexible working arrangements supporting work‑life balance
- Comprehensive health, wellbeing, and mental wellness programs , including on‑site and virtual fitness options
- Paid maternal and parental leave and family‑friendly policies
- Access to learning, development, and internal career opportunities across Johnson & Johnson’s global organization
- Opportunities to engage with local community initiatives and social impact activities
- An inclusive, collaborative workplace , working with diverse, international teams
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Service ManagementApplication OperationsReliability EngineeringProduction SupportERP applicationsITIL practicesIncident ManagementProblem ManagementChange ManagementService Level Management
Soft Skills
communicationcollaborationstructured communication