Field Liaison, PSC Program Operations

Johnson & Johnson

Field Liaison in Patient Service Center operations ensuring smooth patient access coordination in healthcare. Collaborating with Field Reimbursement teams and stakeholders to resolve access issues and enhance processes.

Posted 6/5/2026full-timeRemote • Arizona, Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the designated Patient Service Center (PSC) Operations point of contact for assigned Field Reimbursement team members.
Participate in regular business reviews, pipeline calls, and regional FRM/FRAD meetings to discuss access trends.
Compile and share PSC performance data to support field strategies and account planning.
Triage & coordinate resolution of complex access and reimbursement issues raised by the Field Reimbursement partners.
Support implementation of new patient access programs, payer policy updates, and field reimbursement playbooks.

Requirements

What you’ll need

Bachelor's degree required - preferably in healthcare, life sciences, pharmacy, or business administration.
A minimum of 3 years’ experience in pharmaceutical or biotech operations, patient services, field reimbursement support, payer relations, or a closely related function.
Experience partnering with or supporting Field Reimbursement Managers, Field Reimbursement Associate Directors, Market Access, or Patient Support Services teams.
Proficiency with CRM, case management systems, and Microsoft Office tools.
Clear, confident communicator with strong presentation skills.
Highly organized, adaptable, and effective in managing multiple escalations.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient servicesfield reimbursement supportpayer relationspharmaceutical operationsbiotech operationsaccount planningdata compilationaccess trends analysispatient access programspayer policy updates

Soft Skills

clear communicationpresentation skillsorganizational skillsadaptabilityproblem-solvingcollaborationescalation managementstrategic thinkinginterpersonal skillsteam support