Field Service Engineer, Orthopedics

Johnson & Johnson

Field Service Engineer providing support for DePuy Synthes products under Johnson & Johnson. Overseeing installations, repairs, and customer interactions in the Greater Rochester and New York areas.

Posted 6/4/2026full-timePalm Beach Gardens • Florida, New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the customer support system in the installation, service and repair of all products.
Perform Technical Support to internal and external customers through the Customer Support Call Center.
Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
Responds to customer requests for emergency service, troubleshoots and takes corrective action.
Provides guidance to customers and assists when customer satisfaction issues arise.
Completes paperwork, documentation and administrative tasks per policy and procedures.
Manage allocated inventory and complete required audits to support thereof.
Complete all processing of RMA returns to support individual usage of parts and equipment.
Support installation and support of products in clinical trials, external evaluations, regulatory testing or similar.
Be familiar and adhere to J&J environmental and safety policies and guidelines.

Requirements

What you’ll need

Vocational/Trade Certificate with preferably 6 years related work experience, Associate degree with preferably 4 years related experience or Bachelor’s degree with preferably 2 years related experience or preferably 8 years related work experience in customer support, technical support/technical service.
Academic qualification in engineering or equivalent.
Knowledge of servicing principles, practices and procedures preferred.
Experience in the Medical Device Industry is preferred.
IT integration skills preferred.

Benefits

Comp & perks

Health insurance.
401(k) matching.
Flexible work hours.
Paid time off.
Company car eligibility.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportpreventative maintenancetroubleshootinginstallationrepairequipment upgradescustomer supportservice records managementRMA processingIT integration

Soft Skills

customer satisfactionguidancecommunicationadministrative tasks managementproblem-solving

Certifications

Vocational/Trade CertificateAssociate degreeBachelor’s degree