Lead, Complaints / Adverse Events

Johnson & Johnson

Lead, Complaints/Adverse Events role managing the execution of quality assurance processes. Ensuring compliance and innovation in healthcare solutions at Johnson & Johnson.

Posted 5/29/2026full-timeHorsham • New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $94,000 - $151,800 per yearWebsite

Tech Stack

Tools & technologies

JenkinsSelenium

About the role

Key responsibilities & impact

Ensure that all J&J quality standards and global regulatory requirements are met
Own the quality approach for systems and hold teams accountable for delivering an end-to-end support model
Collaborate with globally diverse teams in an inclusive environment
Provide technical and procedural expertise/guidance to project teams, aligning with internal and external stakeholders
Plan, allocate tasks and resources, execute, coordinate, and maintain validation activities for GxP systems/applications

Requirements

What you’ll need

6+ years of progressive experience in the pharmaceutical/medical device/biotech industry, with direct experience in Computerized System Validation activities is required
Experience managing and leading global technology programs along with FTEs/consultant teams across multiple geographies
Strong skills in interdependent partnering and influencing
Superior written and oral communication skills
Demonstrated leadership capabilities fostering diversity and inclusion
Bachelor's degree in computer science, Information Systems, Business Administration or another related field required.
Proficiency using JIRA, Qtest, Xray, Jenkins, Selenium is highly desirable
Experience authoring or approving validation protocols, non-conformities, Change Requests, SOPs, Validation Plans and Reports is required

Benefits

Comp & perks

Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Computerized System ValidationValidation protocolsNon-conformitiesChange RequestsSOPsValidation PlansValidation Reports

Soft Skills

Interdependent partneringInfluencingWritten communicationOral communicationLeadershipDiversity and inclusion