Lead, Complaints – Adverse Events

Johnson & Johnson

Lead, Complaints / Adverse Events managing quality for enterprise-wide systems at Johnson & Johnson. Collaborating with diverse teams to integrate quality from design to execution.

Posted 5/29/2026full-timeRaritan • New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $94,000 - $151,800 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityIoTKubernetesRPASDLC

About the role

Key responsibilities & impact

Building and Execution of Quality into Infrastructure (70%) Ensures/promotes early involvement of EQ in the design and development of applications and infrastructure to ensure automated and preventive controls are built in Owns and manages the end-to-end quality process and strategies for building and execution of applications and supporting infrastructure Ensures that all Quality Operations related projects go through the Intake process Provides strategic direction and operational support to the individual project teams Contributes to the creation of strategies for the qualification and validation of new and emerging technologies Provides compliance guidance and support to the project teams to ensure successful delivery of the project end-to-end Ensures a high degree of inspection readiness in support of health authority inspections, audits (internal and external) and periodic review of applications and infrastructure in scope of the EQ portfolio Participates in audits, approves audit non-conformity action plans, and approves closure of internal audit findings Assists with incident management/CAPA and NC for the systems supported Manages the execution of technology quality tasks according to the project plan, goals and timelines Supports the allocation of resources by accurately communicating availability Responsible for managing resources (both internal and external) and ensuring availability for ongoing and upcoming initiatives/projects Reviews and approves validation deliverables, such as but not limited to Compliance Plans, User Requirements/User Stories, System Tests, User Acceptance Tests, Traceability Matrices, and Compliance Reports including final release and approval for production use Proactively monitors systems and processes to ensure compliance with standard operating procedures and industry best practices Works with manager in developing, monitoring and managing project costs, schedules, resources and quality of work product Assists or drives status meetings to communicate and address project risks or issues Works collaboratively with project teams to keep them informed of project status, including any barriers Stakeholder Management (20%) Partners with project teams to assess and implement compliant solutions to meet their business needs Builds and maintains trusting, collaborative relationships and partnerships with internal and external stakeholders which help accomplish key business objectives, and helps others to do the same Provides partnership, insight and direction to cross-functional business leaders and stakeholders regarding EQ policies, solutions, and initiatives Communicates proactively with stakeholders to set expectations on the feasibility and timeframe for the delivery of solutions and highlight the risk when quality standards are not met People Management (10%) Provides quality guidance and support to project and/or base business support teams Utilizes expert knowledge regarding risk management practices and leads and mentors the team with critical thinking and risk-based approaches to carry out validation of computerized systems and infrastructure Responsible for the management of consultants and outside service providers assigned to support EQ in project teams Works with EQ leadership to nurture future leaders and create opportunities to grow Mentors talent and helps them grow in their careers Performs other work-related duties as assigned

Requirements

What you’ll need

Required Minimum Education : BS or Equivalent Experience
Required Years of Related Experience: 6+
Leadership Competencies Demonstrated leadership capabilities fostering diversity and inclusion
Strong skills in interdependent partnering and influencing
Experience managing and leading global technology programs along with FTEs/consultant teams across multiple geographies
Ability to facilitate and communicate key messages and presentations to various cross-functional groups to gain support
Influence upwards and peers to ensure compliance and regulatory requirements are met
Make the complex clear and easily understood by others
Must have the ability to make decisions by seeking out and maintaining trusting and collaborative relationships to meet business needs and demands
Professional Competencies Superior written and oral communication skills
Must have the ability to perform work with a high degree of independence in terms of self-management of a large variety of tasks and initiatives regarding quality and validation
Solutions oriented, striving for new ways to accomplish goals and pragmatic advising ensuring compliance in a cost-effective and risk-based manner
Must have the ability to work effectively in a highly matrixed team environment
Ability to manage multiple and competing projects is required
Works effectively in a virtual team environment
Core Technical Competencies Gives input and ensures adoption for how quality will be designed into and maintained within a technology solution
Understands data integrity needed throughout the lifecycle of a technology solution
Understands traditional and emerging methods and theory of quality, including, but not limited to TQM principles, Continuous Improvement, Cost of Quality, Quality 4.0 and Industry 4.0
Defines strategy for testing according to the risk assessment
Experience in Testing Management tools like Qtest and JIRA
Implements elements of an effective quality management system to the organization and its technology solution
Aware of cybersecurity and privacy principles and implications for quality and risk management activities
Applies best practices for security role design and segregation of duties within and across technology solutions
Understands how to prepare an organization and business stakeholders for audits and inspections
Able to apply digitization tools and techniques to automate, simplify, digitize and enhance software development and validation processes
Understands and applies best practices for architecting effective data solutions and frameworks that enable high quality data
Knowledge of SDLC Quality Management process and Computerized System Validation/Computerized System Assurance principles
Thorough knowledge of cGMP regulations related to CSV, including 21 CFR Part 11, Part 210, Part 211 and Part 820 is required
Working knowledge of other Global Regulations like EU Annex 11, SOX, HCC, Security & Privacy, ISO is preferred
Working knowledge of PMO, SDLC, GAMP 5, and ITIL frameworks is highly desirable
Knowledge of Software Quality Assurance and Software Quality Engineering is highly desirable
Knowledge of the following technologies and methodologies highly desirable: Agile, SAFe, CI/CD, RPA, Cloud Storage and Computing, IoT, Data & Analytics, AI, Intelligent Automation, Blockchain, Kubernetes, XaaS, SaMD.
Project management and organizational skills are required

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality ManagementComputerized System ValidationTesting ManagementData IntegrityRisk AssessmentSoftware Quality AssuranceSoftware Quality EngineeringAgileCI/CDCloud Computing

Soft Skills

LeadershipInterdependent PartneringInfluencingCommunicationDecision MakingCollaborationProblem SolvingSelf-ManagementProject ManagementOrganizational Skills