Trade Operations Supervisor – Import & Export

Johnson & Johnson

Trade Operations Supervisor overseeing import and export activities in healthcare innovation. Building stakeholder trust while ensuring compliance and efficiency in supply chain operations.

Posted 5/26/2026full-timeSão José dos Campos • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee and monitor day-to-day import and export activities, ensuring timely issue resolution and appropriate management of customer concerns.
Build stakeholder trust through consistent delivery, transparency, and effective communication.
Ensure high performance from the contracted 4PL and customs broker across end-to-end activities, enabling delivery of business goals while building long-term capabilities.
Lead continuous improvement initiatives using Lean methodologies to enhance efficiency, compliance, and service performance.
Develop and implement compliant processes and procedures for all import and export operations.
Support the management and utilization of applicable international trade agreement programs.
Partner with GTC, Planning, Regulatory Affairs, Warehouse, and other functions to design robust and efficient end-to-end processes.
Serve as the primary point of contact for customs-related audits and compliance initiatives.
Oversee the importation of goods to ensure full compliance with applicable government regulations.
Develop and implement internal control measures and reporting mechanisms.
Collaborate with the management team to ensure optimal operational performance and results.
Maintain up-to-date knowledge of regulations and requirements affecting business operations.
Lead policies, standards, guidelines, technologies, and procedures for international transportation services.
Shape and execute international trade processes to deliver CIPs (savings) in alignment with JJ guidelines.
Influence cross-functional stakeholders to ensure alignment with business priorities and objectives.
Act as the key interface with customs authorities and regulatory bodies.
Communicate effectively across all organizational levels and adapt messaging to the audience.
Manage conflict effectively while balancing business needs and compliance requirements.
Demonstrate capability to manage people at different levels.
Address issues with urgency using structured problem-solving and sound decision-making.
Demonstrate integrity, transparency, and strong independent judgment.

Requirements

What you’ll need

Bachelor’s degree in International Trade (preferred), Supply Chain Management, Engineering, or a related field.
Strong analytical and process-oriented mindset, with sound decision-making and problem-solving skills.
Minimum of 6 to 8 years of experience in International Trade, including import, export, and drawback processes.
Fluent in English.
Intermediate proficiency in Spanish.
Experience managing Brazilian special regimes (RECOF, AEO, drawback).
Experience with ANVISA-related processes and the healthcare/pharmaceutical industry is a plus.
Experience managing third-party logistics (3PL/4PL) providers.
Experience with the Brazilian AEO program.
Experience in people management.
Proactive approach and ability to persuade and influence others in a multicultural environment.
Strong business acumen and understanding of the end-to-end supply chain.

Benefits

Comp & perks

Inclusive work environment
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

import processesexport processesdrawback processesLean methodologiesinternational trade agreementscompliance processesinternal control measuresthird-party logistics managementANVISA-related processesBrazilian AEO program

Soft Skills

effective communicationstakeholder managementconflict managementproblem-solvingdecision-makingpeople managementproactive approachinfluencing skillsanalytical mindsetbusiness acumen