Director, Digital Customer Solutions and Channels

Johnson & Johnson

Director of Digital Customer Solutions at DePuy Synthes, leading digital capabilities in orthopedic healthcare solutions. Overseeing a team and driving implementation of customer-focused digital platforms.

Posted 5/22/2026full-timeWest Chester • New Jersey, Pennsylvania • 🇺🇸 United StatesLead💰 $150,000 - $258,750 per yearWebsite

About the role

Key responsibilities & impact

Leads a team of 12-15 individuals responsible for the demand generation, implementation and support of customer solutions.
Leads a team of 5-7 individuals responsible for the day-to-day support and management of our digital order channels and telephony and CRM tools.
Demonstrates strong leadership in the development and execution of strategies aligning with business goals and market demands.
Works closely with the Director, Field Technology Solutions to maintain comprehensive product roadmaps outlining key milestones, feature releases, and product updates.
Facilitates and drives significant collaboration with cross-functional teams, including Commercial, Legal, Compliance, Data Science, and Commercial Operations to drive solutions strategies.
Defines and measures key performance indicators (KPIs) and regularly assesses the success of the solutions and channels.
Utilizes data analytics to identify areas for improvement and optimize product & channel performance.
Stays abreast of industry trends and continually evaluates customer needs and competitive capabilities.
Responsible for driving vendor and partner relationships and managing related budgets.
Spearheads efforts to integrate digital solutions with other DPS Commercial products and services and evaluate expansion into new markets.
Supports the development and management of other digital solutions and channels and participates in other company projects and initiatives as required.

Requirements

What you’ll need

A minimum of a bachelor’s degree is required; a MBA or other Graduate degree preferred.
A minimum of 10+ years working experience in any of the following areas required - Sales, Marketing, Supply Chain, Finance, Digital Health, IT, or Engineering.
8+ years of healthcare industry experience is required
5+ years of people management experience with direct reports is required.
Strong collaboration, partnering, and negotiation skills required.
Strong written and verbal communication skills required.
Ability to work independently with strong and flexible work ethic required.
Excellent Planning & Organizing Skills required.
Demonstrated ability to effectively recruit, develop, manage and coach associates is highly desirable.
Experience managing cross functional teams/projects/initiatives preferred.
Knowledge of orthopedic products preferred.
Up to 20% domestic travel may be required.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticskey performance indicatorsdigital solutionsproduct managementvendor managementbudget managementcustomer solutionsdigital order channelstelephony toolsCRM tools

Soft Skills

leadershipcollaborationpartneringnegotiationwritten communicationverbal communicationindependent workflexible work ethicplanningorganizing

Certifications

bachelor's degreeMBAgraduate degree