Manager, NA Site Delivery Lead

Johnson & Johnson

Technology Manager leading IT service delivery for DePuy Synthes in various NA locations. Managing operations and ensuring high-quality technology services across multiple sites with a focus on collaboration.

Posted 5/22/2026full-timeRaynham • Florida, Massachusetts, New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $102,000 - $177,100 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityITSMPMP

About the role

Key responsibilities & impact

Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.
Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.
Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.
Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.
Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

What you’ll need

6 -8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.
Technical skills including knowledge of end‑user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments.
Ability to align technology services to operational and commercial business needs, manage budgets, and prioritize demand effectively.
Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.
Experience managing third‑party vendors and service providers, including performance management and issue escalation.
Strong problem‑solving, communication, and customer‑service orientation in fast‑paced site environments.
Preferred: Experience supporting manufacturing, supply chain, or commercial operations within medical device, life sciences, or similarly regulated industries.
Familiarity with cybersecurity, data privacy, and compliance requirements in global enterprises.
Demonstrated experience leading regional or multi‑site IT service delivery, including NA operations.
Exposure to digital workplace, cloud services, or infrastructure modernization initiatives.
Experience with continuous improvement frameworks and service quality metrics.
Languages: English required; Spanish preferred.
Certifications: ITIL, PMP, or similar certifications preferred.

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT service deliveryend-user computingnetwork servicesinfrastructure servicesITSM processesvendor managementcybersecuritydata privacycontinuous improvement frameworksservice quality metrics

Soft Skills

leadershipcommunicationproblem-solvingcustomer service orientationcollaborationinfluencing without authorityaccountabilityteam developmentstakeholder managementprioritization

Certifications

ITILPMP