Case Manager

Johnson & Johnson

Case Manager responsible for patient inquiries and support with healthcare programs at Johnson & Johnson. Fostering communication and resolving cases efficiently while maintaining patient privacy.

Posted 5/14/2026full-timeRemote • Arizona, Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact and case manager for client, provider and customer inquiries and escalations.
Support patients and providers with program enrollment, benefits verification and referral to specialty pharmacies.
Conduct initial patient onboarding calls and ongoing support outreach.
Maintain regular communication to update all parties on case status and next steps.
Process PAP (patient assistance program) requests and re-approvals promptly.
Refer patients to external programs as appropriate.
Identify and document adverse events and product complaints timely.
Independently manage an assigned territory making timely decisions for case resolution.
Demonstrate the ability to prioritize and balance the needs of patients, HCP offices utilizing program business.
Provide concierge-level service resolve issues efficiently and escalate when necessary.
Collaborate with field teams, manufacturer reps, providers, and internal/external teams to resolve complex cases.
Maintain accurate, compliant documentation and communication to support program goals.
Uphold patient privacy laws and foster collaborative team relationships.
Other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent.
Minimum of 4 years of working experience with at least 2 years’ experience in customer service, call center, or insurance roles preferably within a healthcare or pharmacy setting.
Ability to work assigned 8 hr shift between program operating hours of 8am-8pm EST.
Strong communication and interpersonal skills with a focus on customer service.
Proven ability to manage a case load, prioritize tasks, and build relationships.
Ability to efficiently navigate multiple screens and systems to perform work.
Ability to proficiently use Microsoft programs.
Bilingual Spanish speaking and writing is preferred.
Knowledge of benefit verification, foundation programs, plan types, and insurance structures.

Benefits

Comp & perks

Inclusive work environment
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecase managementbenefits verificationpatient assistance programonboardingadverse event documentationinsurance knowledgeprogram enrollmentreferral processesmultitasking

Soft Skills

communicationinterpersonal skillsproblem-solvingprioritizationrelationship buildingcollaborationtime managementdecision makingcustomer focusservice orientation