Case Manager, PSC

Johnson & Johnson

Client-facing Case Manager in healthcare service providing support for patient programs and referral processes. Developing, treating, and pioneering care solutions for patients.

Posted 5/14/2026full-timeRemote • Arizona, Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for client, provider and customer inquiries
Support patients and providers with program enrollment and benefits verification
Conduct initial patient onboarding calls and ongoing support outreach
Maintain regular communication to update all parties on case status
Process PAP requests and re-approvals promptly
Refer patients to external programs as appropriate

Requirements

What you’ll need

High school diploma or equivalent
Minimum of 4 years of working experience
At least 2 years’ experience in customer service, call center, or insurance roles preferably within a healthcare or pharmacy setting
Strong communication and interpersonal skills
Proven ability to manage a case load and prioritize tasks
Ability to proficiently use Microsoft programs

Benefits

Comp & perks

Inclusive work environment
Opportunities for professional development
Competitive compensation

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsinterpersonal skillscase managementtask prioritization

Certifications

high school diploma or equivalent