Director, Workplace Services

Johnson & Johnson

Director of Workplace Services overseeing facilities management and workplace strategies at Johnson & Johnson. Leading the development and compliance of workplace policies across multiple regions.

Posted 5/8/2026full-timeNew Brunswick • New Jersey • 🇺🇸 United StatesLead💰 $150,000 - $258,750 per yearWebsite

About the role

Key responsibilities & impact

Own the overall Workplace Services strategy, policies, standards, and compliance performance, ensuring their continuous relevance and effectiveness
Act as the senior stakeholder and SME, providing strategic insight and representation on all Workplace Services activities at senior levels
Maintain accountability for the integrity, consistency, and compliance of all Workplace Services policies, standards, and process documentation
Oversee development, review, implementation, and audit of policies and standards
Ensure policies and standards remain aligned with evolving regulations, organizational needs, and industry best practices
Support the FM organization to successfully implement standards, conduct audits, and resolve non-conformance issues
Facilitate communication, training, and dissemination activities to promote consistent policy and standard application across regions
Lead the development of strategies to monitor and embed industry best practices and innovative approaches across Workplace Services
Collaborate with regional teams and enable functions to identify areas for improvement and implement relevant innovations
Act as the primary owner for managing organizational change requests impacting Workplace Services, ensuring stakeholder engagement and smooth transitions
Support talent development and capability building within the Workplace Services teams
Maintain strategic oversight and leadership of Soft Service Supplier Governance (SSG) through Communities of Practice
Collaborate with regional teams to optimize service delivery, drive operational efficiency and improve the overall employee and customer experience
Drive integration and alignment across global functions, regional FM roles, and outsourced providers to enable seamless service delivery and strategic execution
Cultivate and sustain strategic partnerships between FM ops, Business, and enabling functions (EHS, Global Security, Service providers and others) to align facilities strategy with business objectives and operational priorities
Own vendor relationships, ensuring performance, issue resolution. Aligned with business priorities
Collaborate with Service Partners in the identification and deployment of efficiency, risk and cost reduction initiatives
Global contract trend analysis to identify common themes across regions
Analysis of contract changes made within regional MSAs to understand changes being requested and drivers
Ensure robust business continuity and infrastructure management standards and processes are in place tested and aligned with enterprise risk frameworks and monitor delivery
Maintain the Workplace playbook, outlining essential policies and best practices

Requirements

What you’ll need

A minimum of a University/Bachelor Science degree or equivalent in Engineering, Business, Architecture or similar required
Master Science degree in engineering, Business, Architecture or similar preferred
A minimum of ten (10) years of related work experience
Strong proven experience in facilities soft services and/or supply chain engineering & maintenance function
Strong management and technical skills
Experience related to Service delivery, supplier management, risk management, quality, safety, and compliance
Knowledge of business strategy and projected business unit requirements for the workplace, infrastructure, real property, and facilities, including impact on the portfolio plan
Ability to make decisions across business units with authority
A minimum of 3 years of people management experience is preferred
Experience working with and socializing strategies within a complex regionally driven organization
Experience leading a facilities function at multinational enterprise in a global organization Supply and non-supply chain
Experience managing large-scale soft services contracts and performance management
Lean Six Sigma Black Belt Certification is preferred
MS Office and project management skills is preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off including vacation, sick time, holiday pay
Parental leave
Caregiver leave
Volunteer leave
Military spouse time-off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

facilities soft servicessupply chain engineeringservice deliverysupplier managementrisk managementquality managementsafety compliancebusiness strategyinfrastructure managementcontract management

Soft Skills

strategic insightstakeholder engagementcommunicationleadershiporganizational change managementtalent developmentcollaborationoperational efficiencyproblem-solvingdecision-making

Certifications

Lean Six Sigma Black Belt