Senior Manager, Americas Business Solutions

Johnson & Johnson

Senior Manager in HR Solutions leading business transformation initiatives across Americas. Collaborating with stakeholders to enhance employee experience and service delivery for diverse locations.

Posted 5/8/2026full-timeTampa • Florida, New Jersey • 🇺🇸 United StatesSenior💰 $122,000 - $212,750 per yearWebsite

About the role

Key responsibilities & impact

Serve as contact point for senior leadership & BUHR for GSHR service delivery escalations and special projects that may be related, but not limited to restructuring within their business sector/s, acquisitions and/or divestitures.
Proactive stakeholder engagement with HR and business leadership and across OneHR community to enable the navigation of GSHR ecosystem, gather feedback and identify systemic process improvement opportunities within country/region.
Actively participate in OneHR regional/country forums in representation of GSHR Work and collaborate across and in conjunction with GSHR Service Delivery teams to share voice of the customer and provide insights on process improvement opportunities and solve escalations in a timely manner.
Serve as key contributor in the delivery and execution of the transformation journey for the region.
Maintain close relationships with BUHR, CS, and other GS functions to ensure alignment in our ways of working as part of the wider HR operating model.
Lead and/or participate in cross GSHR implementation of E2E process improvements, orchestrating among functional teams to enhance user experience and effectiveness and efficiency of service delivery.
Identify and lead transformation of GSHR processes, leveraging automation, digitization and service delivery capabilities in regional and global hubs
Participate in Regional HR and Global/Regional BSG projects and drive the execution of those projects within the region, including ensuring adherence to local HR policies and legal/compliance requirements.
Manage retained operational activities in the country/regional teams under BSG, related to local HR processes, statutory & regulatory filings, and physical employee records filing.
Provide leadership, direction, coaching, feedback to team members to develop a strong pipeline of global, diverse talent and enable a Credo-based & High-Performance Culture within team.

Requirements

What you’ll need

8-10 years progressive HR experience, with 3-5 years in a management role
Strong leadership skills
Ability to connect, influence and establish credibility with stakeholders.
Strong track record leading and collaborating with cross functional teams
Criteria to determine level of urgency in managing escalations
Problem-solving and customer-centricity
Responsibility for regional or multi-functional teams with understanding and appreciation for country/local differences
Great work ethics – reliable in meeting deadlines and delivering results, open to feedback, and can be trusted with confidential information.
Experience with data and analytics to drive insights.
Experience in one or more HR Functional tiers (BUHR, GSHR, CSHR)

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HR managementdata analyticsprocess improvementautomationdigitizationservice deliveryproject managementcompliancestatutory filingsemployee records management

Soft Skills

leadershipstakeholder engagementinfluencecredibilityproblem-solvingcustomer-centricitycollaborationwork ethicscoachingfeedback