Associate Director, Learning Operations

Johnson & Johnson

Associate Director leading strategic learning delivery operations at Johnson & Johnson. Managing initiatives for Patient Service Center with focus on scalable execution and compliance.

Posted 4/23/2026full-timeRemote • Arizona, Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead the strategic deployment and governance of learning delivery across Patient Service Center (PSC)
Ensure that learning initiatives are executed through scalable, disciplined delivery models that align to business priorities, operational capacity, and compliance standards
Provide enterprise-level oversight of delivery feasibility, capacity trade-offs, and execution readiness
Design and build the foundational learning delivery & operations strategy for PSC that aligns with business priorities and future capability needs
Translate PSC's learning strategy into scalable delivery models by defining how curricula, learning plans, and capability priorities are deployed across the enterprise
Serve as a strategic liaison for PSC Learning & Development (L&D) to ensure learning delivery approaches are aligned to workforce capacity, staffing strategies, and evolving business priorities
Drive continuous evolution of delivery strategy, incorporating feedback, performance insights, and operational changes to improve efficiency, learner impact, and business outcome
Up to 20% travel may be required.

Requirements

What you’ll need

Bachelor’s degree in related field such as Pharmaceuticals or Life Sciences
A minimum of 8 years progressive experience in learning delivery, learning operations, or a related field
A minimum of 5 years of experience managing & developing teams (direct & indirect)
Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
Demonstrated experience translating learning strategy into scalable delivery and operational models while considering capacity planning, prioritization, and trade-off decision making related to learning delivery
Exposure to both instructor-led/facilitated learning models and blended or virtual delivery environments
Excellent executive communication, influence, and stakeholder management skills
Ability to lead through ambiguity, manage competing priorities, and drive disciplined execution without direct control
Familiarity with learning ecosystems (LMS, delivery coordination, learning operations analytics).

Benefits

Comp & perks

Inclusive work environment
Professional development opportunities
Employee wellness programs
Stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

learning deliverylearning operationscapacity planningscalable delivery modelscurricula developmentoperational modelsperformance insightscapacity trade-offsstrategic deploymentcompliance standards

Soft Skills

executive communicationinfluencestakeholder managementleadershipability to manage competing prioritiesdrive disciplined executionadaptabilityteam developmentstrategic liaisoncontinuous improvement