Manager, Onboarding & Communications

Johnson & Johnson

Manager, Onboarding & Communications leading Patient Service Center initiatives at Johnson & Johnson. Focuses on program management, learning enablement, and stakeholder communication with a small team.

Posted 4/23/2026full-timeRemote • Arizona, Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage end-to-end execution of PSC onboarding programs, including cohort planning, sequencing, certifications, and cross-functional alignment.
Coordinate learning enablement for new product launches, process changes, and priority initiatives impacting PSC.
Conduct change impact assessments and partner with learning and business leaders to define onboarding, training & communication needs.
Partner with cross-functional team members to create and launch an operational communication framework.
Lead learning communications and engagement, ensuring messages are clear, timely, and aligned across stakeholders.
Coordinate rollout of learning updates (training, job aids, desk drops, reinforcements) to ensure consistent execution across PSC.
Support clear ownership of timelines, deliverables, and handoffs across learning, operations and support teams.
Ensure PSC operational training communication is aligned to strategic Commercial communications, as needed.
Serve as the primary point of coordination for onboarding and learning-related initiatives, reinforcing disciplined program management practices.
Partner with Workforce Management to align onboarding and training plans with capacity and operational constraints.
Collaborate with Quality and Compliance to ensure learning plans and certifications meet documentation and audit expectations.
Track milestones, risks, and dependencies, providing regular updates to PSC L&D leadership.
Manage operational communication framework with cross-functional team members.
Directly manage a small team including goal setting, work prioritization, coaching, and performance feedback.
Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities.
Foster collaboration and accountability within the team and across cross functional partners.

Requirements

What you’ll need

Bachelor’s degree in related fields such as Pharmaceuticals or Life Sciences.
A minimum of 6 years of experience in program management, onboarding, learning enablement, change management, or related roles.
Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
Demonstrated success managing complex, cross-functional programs.
Experience supporting onboarding or workforce readiness initiatives.
Strong planning, sequencing, stakeholder communication, and communication skills.
Ability to operate effectively in fast-paced, operational or frontline environments.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementonboardinglearning enablementchange managementstakeholder communicationplanningsequencingrisk managementmilestone trackingoperational communication

Soft Skills

team developmentcollaborationaccountabilitycoachingperformance feedbackclear communicationgoal settingwork prioritization