Associate Director, Learning Operations

Johnson & Johnson

Associate Director leading strategic learning delivery operations for Patient Service Center in the United States. Overseeing governance and ensuring initiatives align with business priorities and compliance standards.

Posted 4/23/2026full-timeRemote • Arizona, Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

The Associate Director, Learning Operations leads the strategic deployment and governance of learning delivery across Patient Service Center (PSC).
This role ensures that learning initiatives are executed through scalable, disciplined delivery models that align to business priorities, operational capacity, and compliance standards.
Provides enterprise-level oversight of delivery feasibility, capacity trade-offs, and execution readiness.
Plays a critical part in translating learning strategy into sustainable, high impact execution through standards, governance, and strong people leadership.

Requirements

What you’ll need

Bachelor’s degree in related field such as Pharmaceuticals or Life Sciences.
A minimum of 8 years progressive experience in learning delivery, learning operations, or a related field.
A minimum of 5 years of experience managing & developing teams (direct & indirect).
Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.).
Demonstrated experience translating learning strategy into scalable delivery and operational models while considering capacity planning, prioritization, and trade-off decision making related to learning delivery.
Exposure to both instructor-led/facilitated learning models and blended or virtual delivery environments.
Excellent executive communication, influence, and stakeholder management skills.
Ability to lead through ambiguity, manage competing priorities, and drive disciplined execution without direct control.
Familiarity with learning ecosystems (LMS, delivery coordination, learning operations analytics).

Benefits

Comp & perks

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Hard Skills & Tools

learning deliverylearning operationscapacity planningprioritizationtrade-off decision makinginstructor-led learningblended learningvirtual delivery environmentslearning operations analytics

Soft Skills

people leadershipexecutive communicationinfluencestakeholder managementleading through ambiguitymanaging competing prioritiesdriving disciplined execution