Johnson & Johnson

Business Analyst, Supply Chain Excellence

Johnson & Johnson

full-time

Posted on:

Location Type: Hybrid

Location: West Chester • New Jersey • Pennsylvania • United States

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Salary

💰 $79,000 - $127,650 per year

Job Level

Junior

About the role

  • Support execution of the SCE communication strategy by developing performance summaries, portfolio updates, and service related communications that increase visibility, understanding, and alignment across stakeholders.
  • Ensure messaging is clear, consistent, and aligned with enterprise priorities.
  • Support structured feedback mechanisms with external partners by collecting, analyzing, and synthesizing input related to service effectiveness, value delivery, and experience.
  • Translate feedback into actionable insights that inform service enhancements, performance improvements, and Credo aligned actions.
  • Promote data driven and digital first ways of working across SCE initiatives.
  • Support internal SCE communications that reinforce Credo values, service accountability, and continuous improvement.
  • Develop summaries, insights, and messaging that connect partner feedback and performance outcomes to Credo driven behaviors and decision making within the SCE team.
  • Provide analytics and performance insights related to SCE services, identifying trends, risks, and opportunities to strengthen service quality, reliability, and value.
  • Support regular performance updates that inform leadership discussions and improvement actions.
  • Actively contribute to continuous improvement efforts by supporting analysis, documentation, and follow up actions that enhance service maturity, partner experience, and operational effectiveness across SCE.

Requirements

  • A minimum of a Bachelor's degree is required.
  • A minimum of 0-1 years of general business experience
  • Strong interpersonal skills with the ability to build productive working relationships and support alignment across SCE and external partners.
  • Strong organizational and prioritization skills, with the ability to manage multiple workstreams and deadlines.
  • Strong written and verbal communication skills, with the ability to develop clear, concise internal communications for SCE audiences.
  • Strong proficiency with the Microsoft Office (Word, Excel and PowerPoint) is required; promote data driven and digital first ways of working across SCE initiatives.
  • Ability to support service documentation, performance tracking, and continuous refinement of offerings to improve clarity, adoption, and value realization.
  • Ability to identify experience driven improvement opportunities that strengthen trust, transparency, and Credo aligned outcomes.
  • Ability to support performance reporting and insight generation that informs service enhancements and leadership discussions.
  • Ability to support continuous improvement initiatives by applying established tools, frameworks, and best practices to enhance service quality and partner experience.
  • Proactive mindset focused on service excellence, learning, and incremental improvement.
Benefits
  • Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
  • Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year
  • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
  • Holiday pay, including Floating Holidays –13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year
  • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
  • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
  • Caregiver Leave – 80 hours in a 52-week rolling period
  • Volunteer Leave – 32 hours per calendar year
  • Military Spouse Time-Off – 80 hours per calendar year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance analysisdata synthesisservice documentationperformance trackinginsight generationcontinuous improvementservice enhancementsanalyticsreporting
Soft Skills
interpersonal skillsorganizational skillsprioritization skillswritten communicationverbal communicationrelationship buildingproactive mindsetalignment supporttrust buildingtransparency
Certifications
Bachelor's degree