Lead, Technology Product Management – Patient Experience
Johnson & Johnson
full-time
Posted on:
Location Type: Hybrid
Location: Titusville • New Jersey • Pennsylvania • United States
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Salary
💰 $94,000 - $151,800 per year
Job Level
About the role
- Own operational accountability for PECS platforms, including availability, reliability, performance, and supportability.
- Ensure all solutions meet defined operational readiness criteria prior to release, including support models, runbooks, escalation paths, and operational KPIs.
- Partner with Technology Services and vendors to ensure consistent run and support execution across environments.
- Ensure security, privacy, and compliance requirements are embedded throughout the solution lifecycle, not treated as post ‑ delivery activities.
- Define and enforce observability standards across PECS solutions.
- Be accountable for incident readiness and response for PECS platforms.
- Cultivate collaborative, healthy, inclusive, and credo-based culture of highly engaged, robust teams by modeling credo values, valuing diverse perspectives, with high touch approach to employee talent and development.
- Demonstrate success in leading multiple cross-function self-organized teams.
- Introduce bold ideas that challenge thinking and ways of working.
Requirements
- A bachelor’s degree in computer science, Information Technology, Information Systems, or equivalent field of study.
- Strong stakeholder partnership skills across Business Product Owners, Technology Services, vendors, and cross-functional teams.
- Demonstrated experience owning vision, roadmap, and backlog prioritization for a product/platform and translating business needs into prioritized user stories and acceptance criteria.
- Experience operating a production platform/ecosystem (multiple applications, integrations, data/AI services, and vendor components) with accountability for availability, reliability, and service performance.
- Demonstrated ability to ensure solutions meet security, privacy, and compliance standards across the delivery lifecycle (requirements → design → build → run).
- Working knowledge of Identity & Access Management (IAM) concepts (least privilege, authentication/authorization patterns, access controls) and ability to partner effectively with enterprise security stakeholders to ensure controls are implemented.
- Demonstrated ability to drive continuous improvement and remove delivery blockers through agile ways of working (ceremonies, metrics, release burnup/burndown or equivalent).
- Strong written and verbal communication skills to articulate technical and operational decisions to business and technical audiences; ability to support governance reviews.
Benefits
- medical
- dental
- vision
- life insurance
- short- and long-term disability
- business accident insurance
- group legal insurance
- pension plan
- 401(k)
- vacation – 120 hours per calendar year
- sick time - 40 hours per calendar year
- holiday pay, including Floating Holidays – 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
- Caregiver Leave – 10 days
- Volunteer Leave – 4 days
- Military Spouse Time-Off – 80 hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational readinessincident responseobservability standardsbacklog prioritizationuser storiesservice performanceIdentity & Access Managementagile methodologiescontinuous improvementdata/AI services
Soft Skills
stakeholder partnershipcollaborative culturecross-functional leadershipcommunication skillsemployee talent developmentinclusive teamworkproblem-solvingbold thinkingengagementmodeling values
Certifications
bachelor’s degree in computer sciencebachelor’s degree in Information Technologybachelor’s degree in Information Systems