Johnson & Johnson

Manager, Technology Product Management – Experience Platform

Johnson & Johnson

full-time

Posted on:

Location Type: Hybrid

Location: Titusville • New Jersey • Pennsylvania • United States

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Salary

💰 $102,000 - $177,100 per year

About the role

  • Drive operational strategy for PECS platforms, including availability, reliability, performance, and supportability.
  • Serve as the operational backbone of the Patient Support Program (PSP) technology ecosystem.
  • Own the reliability, observability, and continuous improvement of the platforms, tools, and workflows which enable patients to access life-changing therapies.
  • Catalog and maintain an accurate system inventory, architecture documentation, and dependency maps to support risk management and capacity planning.
  • Define and Implement change management for operational process changes, ensuring training, communication, and adoption support are embedded into every initiative.
  • Evaluate emerging technology solutions and build business cases for adoption when aligned with program goals and compliance requirements.
  • Cultivate collaborative, healthy, inclusive, and credo-based culture of highly engaged, robust teams by modeling credo values, valuing diverse perspectives, with high touch approach to employee talent and development.
  • Champion a culture of data-informed operations, building self-service monitoring capabilities for non-technical team members.
  • Demonstrate success in leading multiple cross-function self-organized teams.
  • Lead blameless post-incident reviews, driving root cause analysis and translating findings into actionable remediation items with owners and due dates.

Requirements

  • A bachelor’s degree in computer science, Information Technology, Information Systems, or equivalent field of study.
  • Strong stakeholder partnership skills across Business Product Owners, Technology Services, vendors, and cross-functional teams.
  • Proven ability to manage multiple concurrent initiatives in a fast-paced, regulated environment.
  • Demonstrated experience owning vision, roadmap, and backlog prioritization for a product/platform and translating business needs into prioritized user stories and acceptance criteria.
  • Experience operating a production platform/ecosystem (multiple applications, integrations, data/AI services, and vendor components) with accountability for availability, reliability, and service performance.
  • Demonstrated ability to ensure solutions meet security, privacy, and compliance standards across the delivery lifecycle (requirements → design → build → run).
  • Strong written and verbal communication skills to articulate technical and operational decisions to business and technical audiences; ability to support governance reviews.
Benefits
  • medical
  • dental
  • vision
  • life insurance
  • short- and long-term disability
  • business accident insurance
  • group legal insurance
  • consolidated retirement plan (pension)
  • savings plan (401(k))
  • vacation (120 hours per calendar year)
  • sick time (40 hours per calendar year) for employees in Washington (56 hours)
  • holiday pay (13 days per calendar year)
  • work, personal and family time (up to 40 hours per calendar year)
  • parental leave (480 hours within one year of birth/adoption/foster care)
  • condolence leave (30 days for immediate family, 5 days for extended family)
  • caregiver leave (10 days)
  • volunteer leave (4 days)
  • military spouse time-off (80 hours)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational strategyreliabilityobservabilitycontinuous improvementchange managementrisk managementcapacity planningdata/AI servicessecurity standardscompliance standards
Soft Skills
stakeholder partnershipcollaborative cultureemployee talent developmentcross-functional team leadershipcommunication skillsdata-informed operationsvision ownershiproadmap prioritizationbacklog prioritizationroot cause analysis
Certifications
bachelor’s degree in computer sciencebachelor’s degree in Information Technologybachelor’s degree in Information Systems