The Associate Director of Content Operations is responsible for building from the ground up and overseeing and optimizing the day-to-day operational functions of Johnson & Johnson’s Content Hub.
The candidate in this role will report to the Director of Content Hub and support the content creation and production engine of the future.
This role will ensure cross-portfolio creative development achieves unparalleled quality and efficiencies through standards, governance, and engagement models across marketing, agencies of record, and Johnson & Johnson’s promotional review committees.
This individual will play a critical role in implementing and optimizing operational capabilities that enhance efficiency, productivity, and ultimately driving the organization's growth and profitability.
The Associate Director of Content Operations will ensure that all content operational processes are streamlined, scalable, and aligned with our strategic objectives and commitment to exceptional client service, while fostering a culture of teamwork, innovation, and excellence.
This role requires strong commercial acumen and expert stakeholder management skills to navigate complex internal and external relationships.

Requirements

B.S. required; MS/MBA/PhD preferred.
8+ years of progressive experience in Content Operations, Marketing Operations, or Digital Production.
Must have experience in managing a creative production department, thorough knowledge of video, graphic, and interactive media production.
Solid understanding of all aspects of production elements; assessing client needs, creative concept development, production, media distribution.
Deep proficiency in Technology to support Content Operations required [e.g. Digital Asset Management such as Adobe DAM or Veeva Vault), Work Management such as Adobe Workfront, Jira), and Marketing Automation].
Preferred: Creative and production agency experience preferred.
Demonstrated success managing large operational agency budgets ($20M+) and driving vendor consolidation strategies.
Experience improving processes, ways of working both internally and externally, work smarter and more efficiently.
Strong relationship management and agency leadership experience.
Experience to develop, communicate, advocate and execute a strategy required.
Proven experience in prioritizing and managing a complicated portfolio of projects required.
Proven success in working in a matrixed organization with strong collaboration and influence skills.
Demonstrated experience and strength in communications (e.g., written recommendations and live presentation) and influence, and the ability to build strong, trust-based relationships with peers and broad stakeholders.
Experience operationalizing Generative AI solutions in a corporate or agency environment is highly desirable.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Content OperationsMarketing OperationsDigital ProductionCreative Production ManagementVideo ProductionGraphic ProductionInteractive Media ProductionProcess ImprovementGenerative AI SolutionsBudget Management

Soft Skills

Commercial AcumenStakeholder ManagementRelationship ManagementAgency LeadershipStrategic CommunicationCollaborationInfluenceTeamworkInnovationClient Service

Certifications

B.S.MSMBAPhD