The Associate Director of Content Operations is responsible for building from the ground up and overseeing and optimizing the day-to-day operational functions of Johnson & Johnson’s Content Hub.
The candidate in this role will report to the Director of Content Hub and support the content creation and production engine of the future.
This role will ensure cross-portfolio creative development achieves unparalleled quality and efficiencies through standards, governance, and engagement models across marketing, agencies of record, and Johnson & Johnson’s promotional review committees.
This individual will play a critical role in implementing and optimizing operational capabilities that enhance efficiency, productivity, and ultimately driving the organization's growth and profitability.
The Associate Director, Content Hub/Studio Operations is accountable for operational excellence of the Content Hub/Studio that delivers compliant, on-time commercial assets.
The role provides day-to-day governance and performance management of the agency-run hub, while serving as product owner / operational owner for the Digital Asset Management (DAM) platform and leading the DAM librarian function responsible for metadata, taxonomy, rights, curation, and audit readiness.
Govern extended partner/vendor teams staffing the Content Hub/Studio; ensure alignment to brand standards, quality, and delivery timelines.
Own the agency operating model: resource plans, role clarity, onboarding, knowledge transfer, training adherence, and capacity management.
Operationalize and scale the production engine, driving the high-volume delivery of assets across all key channels.
Oversee quarterly scope planning, working closely vendor supporting Content Hub.
Execute a strategic roadmap to right-size the vendor ecosystem.
Lead the repatriation of critical services from external vendors to internal teams, ensuring seamless business continuity during transitions.
Provide process and planning updates for upcoming capabilities launches and updates to ensure production capabilities are understood and considered.
Oversee project coordination and delivery.
Oversee the development and implementation of content execution processes and best practices.
Refine workflows to streamline production, removing bottlenecks and creating repeatable, efficient processes for creative teams.
Develop, implement, and monitor operational systems and processes to provide clear visibility into goals, progress, and potential obstacles.
Own the end-to-end lifecycle of DAM platforms, from initial implementation and configuration through ongoing support and enhancement.
Act as platform product owner, managing roadmaps, backlogs, releases, and vendor relationships (Adobe, Veeva, system integrators).
Lead day-to-day DAM operations, including user access, taxonomy, metadata models, workflows, and asset governance.
Develop and deliver training and enablement for users and agency partners.
Drive continuous improvement, adoption metrics, and DAM usage analytics to maximize platform value.
Lead the DAM librarian function responsible for taxonomy, indexing, cataloging, archiving, metadata tagging and day-to-day DAM tool operations.
Ensure rights management is captured and enforced via usage-rights metadata; validate source files and ensure assets are publish-ready.
Oversee migrations/bulk uploads and ongoing asset health: audits, de-duplication, expired asset archival, metadata completeness, and quality controls.
Own data capture and analysis, monitoring key performance indicators to identify areas for improvement and drive Content Hub operational efficiency.
Responsible for producing hindsight reports, outlining successes and opportunities for improvement to inform future strategies.
Lead quarterly business reviews (QBRs) with agency leadership; manage corrective action plans for SLA misses, compliance issues, or quality drifts.
Maintain key performance indicators (KPIs) and metrics to measure operational efficiency, service delivery, and satisfaction, making data-driven adjustments as needed.

Requirements

Education: B.S. required; MS/MBA/PhD preferred.
Required: 8+ years of progressive experience in Content Operations, Marketing Operations, or Digital Production.
Must have experience in managing a creative production department, thorough knowledge of video, graphic, and interactive media production.
Solid understanding of all aspects of production elements; assessing client needs, creative concept development, production, media distribution.
Deep proficiency in Technology to support Content Operations required [e.g. Digital Asset Management such as Adobe DAM or Veeva Vault), Work Management such as Adobe Workfront, Jira), and Marketing Automation].
Preferred: Creative and production agency experience preferred.
Demonstrated success managing large operational agency budgets ($20M+) and driving vendor consolidation strategies.
Experience improving processes, ways of working both internally and externally, work smarter and more efficiently.
Strong relationship management and agency leadership experience.
Experience to develop, communicate, advocate and execute a strategy required.
Proven experience in prioritizing and managing a complicated portfolio of projects required.
Proven success in working in a matrixed organization with strong collaboration and influence skills.
Demonstrated experience and strength in communications (e.g., written recommendations and live presentation) and influence, and the ability to build strong, trust-based relationships with peers and broad stakeholders.
Accountable individual, who takes initiative in setting and implementing goals, meeting deadlines, making decisions, recommending improvements, and holding self and team members accountable to deliver goals and objectives.
Experience operationalizing Generative AI solutions in a corporate or agency environment is highly desirable.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Content OperationsDigital ProductionCreative Production ManagementVideo ProductionGraphic ProductionInteractive Media ProductionProcess ImprovementData AnalysisOperational ExcellenceGenerative AI Solutions

Soft Skills

Relationship ManagementAgency LeadershipStrategic CommunicationProject PrioritizationCollaborationInfluenceAccountabilityInitiativeGoal SettingDecision Making