Johnson & Johnson

Manager, Site Payments

Johnson & Johnson

full-time

Posted on:

Location Type: Hybrid

Location: Spring House • New Jersey, Pennsylvania • 🇺🇸 United States

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Salary

💰 $115,000 - $197,800 per year

Job Level

SeniorLead

About the role

  • Oversee end-to-end payment process, ensuring accuracy, compliance with company policies and regulatory requirements, and adherence to contractual timelines
  • Work as part of a global team, collaborating with other regional managers and global leads to ensure consistency, share best practices, and optimize global payment processes
  • Monitor and analyze payment metrics, identifying opportunities for process improvements and efficiencies
  • Develop and implement training programs and SOPs for the payments team
  • Collaborate with cross-functional teams including colleagues within CCS including Site Contract Managers (SCMs) and study teams including Site Managers (SMs), Local Trial Managers (LTMs), and Trial Delivery Leaders (TDLs)
  • Assist with complex issue resolution and/or provide guidance related to site payments
  • Manage escalations and coordinate with internal and external stakeholders to resolve payment discrepancies or delays, ensuring timely and effective resolution
  • Review and consult on Clinical Trial Agreement (CTA) negotiations, specifically providing input on payment term language exceptions to ensure clarity, compliance, and risk mitigation
  • Proficiency in payment processing systems, clinical trial data systems, and financial software (e.g., CTMS, EDC, Ariba/SAP, etc.)
  • Manage work allocation and workload distribution for assigned country or regional payments team, ensuring efficient operation and coverage of all tasks
  • Provide people leadership through coaching, mentoring, and developing team members to build high-performing, motivated team
  • Foster a positive team environment, encouraging collaboration, open communication, and continuous improvement
  • Attract, retain, and develop talented team members by identifying growth opportunities, supporting professional development, and promoting strong team culture

Requirements

  • Bachelor’s degree
  • 7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
  • 4 years’ experience in clinical trial management or site payments within the pharmaceutical or healthcare industry
  • Ability to work effectively in cross-functional teams
  • Strong and proven analytical and problem resolution skills
  • Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
  • Able to reason both abstractly/conceptually as well as practically
  • Able to operate both at the local level and globally and connect easily at various levels in the organization
  • Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment
  • Working knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills
  • Excellent communication skills (both oral and written)
  • Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
  • Fluency in English
Benefits
  • medical
  • dental
  • vision
  • life insurance
  • short- and long-term disability
  • business accident insurance
  • group legal insurance
  • consolidated retirement plan (pension)
  • savings plan (401(k))
  • vacation - up to 120 hours per calendar year
  • sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
  • holiday pay, including Floating Holidays - up to 13 days per calendar year
  • work, personal and family time - up to 40 hours per calendar year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payment processing systemsclinical trial data systemsfinancial softwareclinical trial managementsite paymentsanalytical skillsproblem resolution skillstraining program developmentSOP developmentworkload distribution
Soft skills
interpersonal skillsteam building skillscollaborationcommunicationcoachingmentoringinnovative spiritproblem-solvingleadershipcontinuous improvement
Certifications
Bachelor's degree