Customer Support

• The Associate Director, Lifecycle Solutions will be responsible for the design, build and implementation of access and affordability products in the Innovative Medicine pipeline.
• Drive program efficiency & transitioning programs for mature/established products.
• Lead the transition of patient support programs after product launch to the appropriate program owner.
• Support the sunset of programs, identifying best practices, areas of efficiency and value-added services to align with business needs.
• Work closely with the Established Products Group (EPG) and the PECS patient experience pipeline team along with other patient solutions teams to prioritize business challenges , identify viable solutions, explore innovative partnerships, and define metrics of success ensuring that more patients can start and stay on therapy.
• Responsible for compliant operations of solutions supporting patients as they seek to start and stay on their prescribed treatment.
• Provide a seamless and intuitive path for patients to start their treatment, while providing confidence they will be supported throughout their time on treatment with minimal burden to office staff.

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