Operations

• Serve as a key pillar within the Commercial Excellence organization
• Monitor and drive execution excellence
• Enhance operational efficiency of SFE, CE Data Foundation, and Customer Experience
• Lead annual optimization of go-to-market & deployment model
• Build a performance management system from KPI setting to action closure
• Identify capability gaps and drive enhancement projects
• Integrate existing teams to improve collaboration and execution
• Drive upgrade of digital tools and improve data management standards

Commercial Excellence Operations Director

Head of Business Excellence/Operations