Robotics

• Overseeing and Leading a Team that is Responsible for: Coordination with internal teams (Sales, Marketing, Contract Management, Distribution, Transportation) to ensure smooth execution of customer contract orders, while proactively troubleshooting and resolving issues when orders do not go as planned to minimize delays and meet planned installation dates.
• Management of invoicing and billing plan processing according to Go-to-Market model and contract requirements.
• Execute return order and supporting processes for asset retrieval. Logistics Coordination: Serve as the primary point of contact while leading the team to manage customer orders and collaborating with the distribution center leads, from multiple DCs, to ensure seamless complex order shipments, on time and in full.
• Direct the coordination of transportation logistics with the Outbound Transportation Team, third-party transportation vendors, customers, sales, installation, and Service teams, etc.
• Collaborate with the installation planning team for distribution and robotic installation.
• Collaborate with commercial on forecast and escalation management / BCP activities.
• Team Leadership: Lead, mentor, and develop a team of professionals, promoting growth and skill enhancement.
• Foster a positive team culture that encourages innovation, accountability, and collaboration.
• Conduct regular performance evaluations and provide constructive feedback to direct reports.
• Ensure adherence to all policies and procedures, service level agreements with the supported franchises and the compliance of transactions processed for accurate reporting in accordance policies and procedures, SOX, SOD controls as well as Corporate Audit guidelines.
• Utilize reports and data to monitor performance in relation to workload, scheduled adherence, handle time and other performance related metrics to ensure achievement of individual and department goals.
• Process Optimization and Improvement: Identify areas for process improvement and implementing solutions to enhance efficiency and accuracy.
• Collaborate with cross-functional stakeholders to assess commercialization change requests, conduct area impact analyses, and provide constructive feedback.
• Oversees the development and maintenance of dashboards to track order processing efficiency.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Accountable for ensuring updates to business process documents as program needs and requirements evolve.
• Provide key strategic insight and inputs for the development of Customer Service activities and strategies in support of Digital and Robotics launches.
• Problem Solving & Strategic Thinking: Identify and partner with key stakeholders to support resolution of issues related to order processing and order discrepancies.
• Assist with troubleshooting and implementing corrective actions to prevent future issues.
• Effectively navigates complex timelines and shifting priorities through clear communication, realistic planning, and close collaboration with key supply chain stakeholders.
• Partners with cross-functional teams to evaluate requests, balancing business priorities with operational capabilities to deliver practical, timely solutions.
• Applies critical thinking to evaluate resource availability and process constraints when reviewing strategies and contractual requirements.
• Demonstrates confidence in making informed decisions—saying ‘yes’ or ‘no’ based on operational feasibility—and offers practical alternatives that meet business needs while maintaining alignment with organizational goals.
• End-to-End Support: Provide comprehensive support throughout the entire order journey, ensuring a seamless customer experience for both our internal and external customers.
• System and Product Flow Expertise: Utilize SAP/CRM knowledge to optimize product flow and system performance.
• Escalation and Communication: Develop efficient Deliver escalation processes and facilitate communication between cross functional teams and stakeholders.

Customer Operations & Execution Manager – Digital, Robotics, Enabling Technologies

Customer Operations & Execution Manager – Digital, Robotics, Enabling Technologies

IT Process Automation Engineer, AVP

Robotics Customer Service Representative

Senior Staff Engineer – Autonomy and Robotics