Sales Support, Strategic Accounts

Johnson Controls

Sales Support Specialist playing a critical role in enhancing customer satisfaction and operational excellence for Strategic Account Managers. Supporting pre-sales activities, booking coordination, and dispute resolution.

Posted 6/11/2026full-timeRoswell • 🇺🇸 United StatesMid-LevelSenior💰 $61,000 - $83,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceSmartsheetbilling dispute resolutionsales forecastingquote generationbooking coordinationcustomer documentation managementchange order managementprocess improvementsales performance metrics

Soft Skills

leadershipteam collaborationorganizational skillsattention to detailinterpersonal skillscommunication skillscustomer-focused attitudetask prioritizationinfluencing skillsindependent work

Tools & Technologies

Service Management softwarefinancial systemsCompass estimates

Industry Keywords

pre-sales activitiescustomer engagementinternal collaborationoperational excellencedispute resolutionproject managementaccount managementsales supportcontract modificationsinspection scheduling

About the role

Key responsibilities & impact

The Strategic Accounts Sales Support Specialist plays a critical role in supporting our Strategic Account Managers and sales teams by driving operational excellence, ensuring accurate quoting and booking processes, and enhancing customer satisfaction.
This role is responsible for managing pre-sales activities, booking coordination, forecasting support, and dispute resolution, while maintaining strong internal and external relationships.
Pre-Sales Support: Maintain and update Smartsheet with current project details including naming conventions, assignments, and status.
Review customer requests for completeness and follow up on missing documentation or drawings.
Create and manage opportunities in Salesforce.
Initiate Salesforce cases for Global Center of Excellence (GCoE) and site surveys.
Generate timely and accurate quotes and estimates for assigned accounts, including change orders.
Participate in internal and external meetings to ensure quoting accuracy.
Assist in collecting required customer documentation.
Booking Coordination: Obtain customer approvals or purchase orders and follow up as necessary.
Review and create Compass estimates. Secure internal approvals and resolve booking holds.
Attend meetings to ensure smooth and accurate booking processes.
Sales Forecasting: Maintain updated opportunities in Salesforce to support accurate forecasting.
Collaborate with Strategic Account Managers to support forecasting efforts.
Billing Dispute Resolution: Address and resolve billing disputes efficiently to maintain customer satisfaction.
Customer Engagement: Conduct monthly reviews with customer contracting teams and internal stakeholders to discuss renewals, issues, and updates.
Support Strategic Account Managers in preparing quarterly customer reviews.
Internal Collaboration: Align with transactional teams to support reporting, process improvements, contract modifications, inspection scheduling, and billing resolution.
Provide backup support for the Sales Support Case Queue and additional accounts as needed.

Requirements

What you’ll need

Entrepreneurial mindset with strong leadership and team collaboration skills.
Ability to analyze processes, identify root causes, and recommend solutions.
Strong organizational skills and attention to detail; able to work independently.
Excellent interpersonal and communication skills with a customer-focused attitude.
Ability to prioritize tasks based on business impact.
Proven ability to influence cross-functional teams and drive results.
Experience with Service Management software and financial systems.
Previous experience as a Sales Administrator or Sales Support Specialist.
Understanding of sales performance metrics and forecasting.
Ability to manage multiple tasks under tight deadlines.

Benefits

Comp & perks

Competitive salary
Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance
Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one
An encouraging and collaborative team environment that values diverse perspectives and fosters innovation
On-the-job and cross-training opportunities
A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees
JCI Employee discount programs (The Loop by Perk Spot)