Fire & Security Service Technician

Johnson Controls

Fire & Security Service Technician diagnosing and maintaining fire alarm systems. Responding to service calls and collaborating with teams on site across multiple locations.

Posted 5/21/2026full-timeRichmond • Illinois, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $34 per hourWebsite

About the role

Key responsibilities & impact

Respond to service calls and diagnose issues with fire alarm and life safety systems
Perform troubleshooting, repair, programming, and system testing
Service and maintain systems from multiple manufacturers (including SimplexGrinnell)
Read and interpret blueprints, schematics, and technical documentation
Communicate professionally with customers to identify issues and provide solutions
Complete service documentation using mobile devices and customer systems
Participate in on-call rotation and respond to after-hours service needs as required
Maintain inventory and ensure readiness of tools and equipment
Identify system improvements and recommend upgrades or solutions (upselling opportunities)
Support, mentor, and collaborate with team members when needed

Requirements

What you’ll need

3–5+ years of experience in: Fire alarm and life safety systems
Low voltage systems (access control, intrusion, or related)
Strong troubleshooting and technical diagnostic skills
Ability to read and interpret blueprints, diagrams, and specifications
Working knowledge of test equipment (multimeter, analyzers, etc.)
Strong communication and customer service skills
Valid driver’s license with acceptable driving record
Ability to perform physical tasks (lifting 50–70 lbs, climbing ladders, working in confined spaces)
Willingness to work flexible hours, including weekends and on-call rotation
Ability to follow safety procedures and company guidelines
NICET Level II certification (or actively pursuing)
Technical training or certification in electronics or fire systems
Experience with CCTV, IP networks, and integrated security systems
Prior experience with system programming and commissioning

Benefits

Comp & perks

Competitive hourly pay + Sign-On Bonus
Paid training and continuous development opportunities
Company vehicle (field-based role)
Career advancement within a global organization
Referral bonus programs
Comprehensive benefits package including: Medical, Dental, Vision Insurance
Health Savings Account (HSA)
Life Insurance
401(k) with company match
Short-term & long-term disability coverage
Employee Assistance Program (EAP)
Wellness programs and more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

fire alarm systemslife safety systemstroubleshootingsystem testinglow voltage systemsblueprint interpretationtechnical documentationsystem programmingcommissioningCCTV

Soft Skills

communicationcustomer serviceproblem-solvingmentoringcollaborationflexibilityattention to detailphysical staminasafety adherenceinventory management

Certifications

NICET Level IItechnical training in electronicscertification in fire systemsvalid driver's license