Global Service Analyst

Johnson Controls

Global Service Analyst role at Johnson Controls focusing on data stewardship and integrity in service delivery. Collaborating across teams to manage Service Maintenance Agreements and improve processes.

Posted 5/19/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $76,100 - $95,100 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the enterprise data steward for all upstream processes impacting On-Site Service delivery and Service Maintenance Agreement (SMA) performance.
Hold primary accountability for data accuracy, compliance, and process integrity across Sensormatic’s cloud-based platforms.
Manage the end-to-end lifecycle of a global portfolio of Service Maintenance Agreements.
Partner closely with Sales, Service Operations, Order Management, and other teams to translate complex data into actionable insights and standardized processes.
Leverage data insights and performance metrics to recommend process and system improvements that drive efficiency.

Requirements

What you’ll need

Associate or bachelor’s degree preferred in Business or Analytics related field or comparable Military training/experience.
3 – 5 years experience in collecting, analyzing, and reporting on large data sets.
Project/Program management experience preferred.
Advanced personal computer skills: Power BI, Power Automate, Excel, SharePoint, Smartsheet, and familiarity of formulas and forms within the Microsoft Suite of applications.
Ability to manage and direct multiple projects simultaneously to drive solutions that meet or surpass customer expectations on time and within budget.
Ability to communicate effectively with varying audience groups and levels.
Strategic agility: anticipating future consequences and trends accurately.
Analytical skills to support the evaluation and interpretation of large data sets.

Benefits

Comp & perks

Competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisdata reportingdata accuracyprocess integrityproject managementanalytical skillsperformance metricsdata insightslarge data setsprocess improvements

Soft Skills

communicationstrategic agilitymulti-project managementcollaborationproblem-solvingcustomer focusactionable insightsadaptabilityleadershiptime management

Certifications

Associate degreeBachelor's degreeProject Management certificationAnalytics certificationMilitary training