HVAC Customer Support Coordinator

Johnson Controls

HVAC Customer Support Coordinator at Johnson Controls coordinating safety statistics and customer service requests while ensuring team productivity. Managing logistics of part orders and vendor interactions for customer satisfaction.

Posted 5/1/2026full-timeSalem • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $25 per hourWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs.
Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders.
Generate and track customer orders, process shipments, track branch and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations.
Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

Requirements

What you’ll need

High school diploma or equivalent.
Associate of Arts Degree or College degree preferred.
5 years of administrative experience with a background in Sales, Operations, and/or Administration.
Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
Experience in a call center environment preferred.
Ability to analyze and solve problems with a high degree of accuracy.
Must be able to assess issues quickly and provide solutions.
Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
Desire to learn and work independently with minimal supervision.
Able to communicate effectively with all levels of end-users in a patient and friendly way to address questions/problems.
Ability to multi-task and establish work priorities.
Able to influence diverse teams to accomplish tasks/goals.
Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage.

Benefits

Comp & perks

Competitive pay.
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
Company vehicle, tools, and equipment provided to complete all jobs.
Scheduling and management support.
JCI Employee discount programs (The Loop by Perk Spot).

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative experienceCRM ToolSalesForce.comproblem analysisinventory managementcustomer order processingshipment processingtechnical team performance analysisschedulingdispatching

Soft Skills

communicationproblem-solvingattention to detailself-starterindependencemulti-taskingwork prioritizationinfluencing teamscustomer satisfactionpatience

Certifications

high school diplomaAssociate of Arts DegreeCollege degree