Product Technical Support Engineer II

Johnson Controls

Product Technical Support Engineer II providing technical support for HVAC&R products via site visit, phone, and video. Focused on improving product reliability and customer satisfaction.

Posted 5/1/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $100,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Provide day-to-day technical support for BE products to Field Sales & Service organization on a global basis via site visit, phone, video conferencing, or email.
Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
Accountable for timely and high quality product service literature.
Processes warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility.
Drive product reliability through the Continuous Improvement Process for existing products.
Product Technical Support Specialist II provides technical support and interacts with quality management and engineering to improve overall life cycle cost.

Requirements

What you’ll need

Bachelor's Degree in Engineering or a related Technical/Scientific field, or 10+ years of experience in lieu of a degree
7+ years experience of technical experience with a knowledge of HVAC&R products
Able to analyze and solve complex product system problems
Knowledge of the refrigeration cycle as applied to air-conditioning duty on BE equipment
Must be able to work the hours of 8:00am - 5:00pm EST Monday through Friday
Must be able to travel up to 20%

Benefits

Comp & perks

competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportHVAC&R productsrefrigeration cycledata miningContinuous Improvement Processproblem analysisservice literature creationwarranty claims processingtechnical service bulletinsSolutions Database management

Soft Skills

communicationcustomer serviceinterpersonal skillsproblem-solvingaccountabilityattention to detailorganizational skillsteam collaborationadaptabilitytime management