Product Technical Support Manager

Johnson Controls

Product Technical Support Manager overseeing global HVACR technical support initiatives. Leading a team to enhance product reliability and customer satisfaction in HVACR systems.

Posted 4/17/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Lead and manage a team of Product Technical Support Engineers across multiple product lines.
Set strategic direction for technical support initiatives and ensure alignment with organizational objectives.
Oversee the creation and maintenance of service documentation, technical bulletins, and updates to the Solutions Database.
Analyze warranty data and field feedback to identify systemic issues and drive corrective actions.
Collaborate with Engineering, Quality, and Product Management to enhance product reliability and lifecycle cost.
Champion the Continuous Improvement Process (CIP) across all supported products.
Represent the department in cross-functional leadership meetings and product development planning.
Mentor and develop team members, fostering technical expertise and leadership growth.

Requirements

What you’ll need

Bachelor’s degree in engineering or a related technical/scientific field.
10-15+ years of technical experience in HVAC&R, including leadership roles.
Proven ability to lead technical teams and drive strategic initiatives.
Advanced troubleshooting skills and deep knowledge of the refrigeration cycle.

Benefits

Comp & perks

Health insurance
Professional development
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVAC&Rrefrigeration cycletroubleshootingtechnical supportservice documentationtechnical bulletinsSolutions Databasedata analysisContinuous Improvement Processstrategic initiatives

Soft Skills

leadershipmentoringcollaborationcommunicationteam managementstrategic directionproblem-solvingfostering technical expertisecross-functional leadershiporganizational alignment

Certifications

Bachelor’s degree in engineeringBachelor’s degree in a related technical field