Product Technical Support Manager
Johnson Controls
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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About the role
- Lead and manage a team of Product Technical Support Engineers across multiple product lines.
- Set strategic direction for technical support initiatives and ensure alignment with organizational objectives.
- Oversee the creation and maintenance of service documentation, technical bulletins, and updates to the Solutions Database.
- Analyze warranty data and field feedback to identify systemic issues and drive corrective actions.
- Collaborate with Engineering, Quality, and Product Management to enhance product reliability and lifecycle cost.
- Champion the Continuous Improvement Process (CIP) across all supported products.
- Represent the department in cross-functional leadership meetings and product development planning.
- Mentor and develop team members, fostering technical expertise and leadership growth.
Requirements
- Bachelor’s degree in engineering or a related technical/scientific field.
- 10-15+ years of technical experience in HVAC&R, including leadership roles.
- Proven ability to lead technical teams and drive strategic initiatives.
- Advanced troubleshooting skills and deep knowledge of the refrigeration cycle.
Benefits
- Health insurance
- Professional development
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HVAC&Rrefrigeration cycletroubleshootingtechnical supportservice documentationtechnical bulletinsSolutions Databasedata analysisContinuous Improvement Processstrategic initiatives
Soft Skills
leadershipmentoringcollaborationcommunicationteam managementstrategic directionproblem-solvingfostering technical expertisecross-functional leadershiporganizational alignment
Certifications
Bachelor’s degree in engineeringBachelor’s degree in a related technical field