Tier II Product Technical Support Engineer

Johnson Controls

Technical Support Engineer providing technical support for chiller products at Johnson Controls. Supporting Field Sales & Service organization with warranty claims and technical service bulletins.

Posted 4/16/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $100,000 - $134,000 per yearWebsite

About the role

Key responsibilities & impact

Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas
Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
Accountable for timely and high quality product service literature
Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility.
Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.

Requirements

What you’ll need

Must be able to travel up to 20%
Bachelor’s degree in engineering or a related Technical/Scientific field required and a minimum of 10 years of technical experience with a knowledge of HVAC&R products.
Analyze and solve complex product system problems.
Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers.

Benefits

Comp & perks

Competitive salary
Paid vacation/holidays/sick time- 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVAC&R productstroubleshootingrefrigeration cycletechnical supportdata miningContinuous Improvement Processtechnical service bulletinsservice lettersproduct reliabilitycomplex problem analysis

Soft Skills

communicationcustomer serviceproblem-solvingorganizational skillsattention to detail