Tier II Product Technical Support Engineer
Johnson Controls
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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Salary
💰 $100,000 - $134,000 per year
About the role
- Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas
- Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
- Accountable for timely and high quality product service literature
- Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility.
- Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
Requirements
- Must be able to travel up to 20%
- Bachelor’s degree in engineering or a related Technical/Scientific field required and a minimum of 10 years of technical experience with a knowledge of HVAC&R products.
- Analyze and solve complex product system problems.
- Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
- Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers.
Benefits
- Competitive salary
- Paid vacation/holidays/sick time- 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HVAC&R productstroubleshootingrefrigeration cycletechnical supportdata miningContinuous Improvement Processtechnical service bulletinsservice lettersproduct reliabilitycomplex problem analysis
Soft Skills
communicationcustomer serviceproblem-solvingorganizational skillsattention to detail