Senior Business Resources Support Analyst
Johnson Controls
full-time
Posted on:
Location: Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $40 per hour
Job Level
Senior
Tech Stack
SQL
About the role
- Guide field employees in the use of BSNA software applications and business processes to remove roadblocks to project execution.
- Provide direct support to the BSNA Field Organization through creation and timely resolution of Support Requests.
- Achieve timely contact, appropriate communication and follow-up with field personnel to resolve issues, taking direction from BNSA Business Leadership.
- Work with North America BSNA Business Leadership, IT programmers, and other JCI departments to accomplish strategic goals.
- Mentor User Support Associates and assist in escalations when necessary.
- Provide input for development of new tools and processes to aid User Support operations.
- Assist in User Acceptance Testing for BSNA Operations applications and collect data from financial systems to support team members.
- Identify trends through analysis and propose long-term strategic corrective actions.
- Create and maintain supporting documentation and shared filing systems.
- Assist with development or delivery of training material for BE-BSNA Operations programs.
- Follow established procedures and promote adherence to JCI safety policies.
Requirements
- Minimum of 5 years progressive work experience in the field or Minimum 5-8 years of service industry experience managing or supporting business operations.
- Working knowledge of Interactive Business Systems (IBS) and supporting applications such as Salesforce and Kronos.
- Possesses basic knowledge of accounting/finance and business principles.
- Working knowledge of both Custom and Out of the Box applications preferred.
- Basic SQL and database structure knowledge preferred.
- Must have excellent analytical and problem solving capabilities with a strong desire to help others achieve their goals.
- Must be a willing team player and be able to effectively interact and communicate with a variety of customers from a wide range of backgrounds.
- Must be comfortable working in a fast-paced environment.
- Detail oriented.
- MS Office proficient.