Johnson Controls

Field Delivery Manager

Johnson Controls

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Lead and inspire a team of skilled technicians delivering chiller service and maintenance for commercial clients.
  • Manage resource planning, ensure contractual compliance, and maintain customer satisfaction through efficient coordination and high-performance standards.
  • Drive team performance and make sound decisions in complex situations.
  • Align service delivery with client expectations through strategic site meetings.
  • Ensure 100% compliance with KPIs and SLAs.
  • Validate and implement remedial repair quotations to maintain business margins.
  • Produce site-specific RAMS and manage subcontractors in line with Health & Safety regulations.
  • Oversee operational safety, including tool calibration, PAT testing, and PPE management.
  • Foster continuous learning and collaboration across teams and partners.

Requirements

  • Proven experience in the Chiller industry, including hands-on knowledge of York, Trane, Carrier, Mitsubishi, Airedale, and Mcquay systems.
  • Previous supervisory experience; IOSH qualification desirable.
  • Strong stakeholder management and influencing skills.
  • Excellent communication skills for technical and non-technical audiences.
  • Proficiency in IT systems (Word, Excel, PowerPoint, iPad).
  • Ability to work with commercial clients and travel across the region.
Benefits
  • Competitive salary + management incentive bonus
  • Company car, IT equipment, life assurance
  • 25 days of annual leave + bank holidays
  • Holiday purchase scheme
  • Development opportunities and employee discounts
  • Voluntary benefits (childcare vouchers, cycle-to-work, eye care, high street discounts)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
chiller servicemaintenanceresource planningcontractual complianceKPI complianceSLA complianceRAMS productiontool calibrationPAT testingPPE management
Soft skills
team leadershipdecision makingstakeholder managementinfluencing skillscommunication skillscollaborationcustomer satisfactionperformance managementstrategic planningcontinuous learning
Certifications
IOSH qualification