Regional HVAC Service Manager
Johnson Controls
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Arizona, California, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $141,000 - $188,000 per year
Job Level
Mid-LevelSenior
About the role
- Enable growth with strong operational focus and delivery execution for our customers.
- Drive significant service growth and constant improvement on pace of performance.
- Aggressively connect assets to accelerate digitization benefits for customers and JCI operations.
- Supervising, mentoring and developing direct reports.
- Elevate technician engagement and service agreement retention.
- Delivers JCI Zero Harm safety culture by leading Safety KPIs within the Region to achieve TRIR/LWIR outcome improvement.
- Drives a customer centric culture at all levels and places the highest priority on customer satisfaction throughout the installation process.
- Ensures Regional Implementation of new Install and Service functional process and initiatives launched by functional teams.
- Works with Market General Managers to ensure Install and Service Managers and sellers are upskilled using coaching as well as established learning and development programs and tools.
- Works with local teams to hire, develop and retain a pipeline of diverse talent.
- Delivers quarterly Regional Install and Service revenue growth, margin expansion, net billing, cash collections, trade working capital, service linkage.
- Drives Security operational standards & Compliance to process.
- Leads Install and Service executed revenue forecasting process for the Region and follows other LSW guidelines.
- Collaborates with Region Commercial and Functional leadership to ensure cross functional collaboration and implementation of required SOPs.
Requirements
- At least 5 years running a Commercial HVAC business
- Strong leadership skills with the ability to influence and inspire others
- Experience with contracting, understanding S&OP, construction legalities, procurement, functional support structures, change management
- Developing strategic growth plans at the local or multimarket level
- Deep understanding of service impacts on P&L
- Relentless customer-first mentality, Fostering and maintaining customer satisfaction
- Executing and improving established processes
- Building high performing teams, Influencing skills, Developer of skills in others
- Connects strategy to execution.
- Problem solves
- Communicates well with internal and external stakeholders
- Marshalls and allocates resources effectively
- Creates trust through role modeling, follow through, and small say/do gap
- Change and learning agility
Benefits
- Competitive salary
- Paid vacation/ 15 days vacation first year + Holidays & Sick-time
- Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
- Extensive product and on the job/cross training opportunities
- Company vehicle
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Commercial HVACS&OPcontractingprocurementchange managementrevenue forecastingservice impacts on P&Lprocess improvementstrategic growth planningsafety KPIs
Soft skills
leadershipinfluencecustomer-first mentalityteam buildingcommunicationproblem solvingresource allocationtrust buildingcoachinglearning agility