Customer Service Operations Analyst
Johnson Controls
full-time
Posted on:
Location Type: Hybrid
Location: Lubbock • Texas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $76,000 - $95,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PostgresPythonSQLTableau
About the role
- Develop an understanding of data requirements to answer business questions
- Develop manual and automated scorecards and dashboards
- Recommend data standardization to ensure repeatability and reusability of data products
- Design visualizations for business questions
- Develop an AI integration platform/tool within customer service
- Develop department improvements for easier reporting and consistency
Requirements
- BS in business or related field
- 4+ years total experience in CI/data analytics
- 3+ years of experience in Database, Data Model and Data Warehouse
- Experience in Kaizen facilitation and CI techniques
- Experience in languages such as Python, SQL
- Knowledge in Dimensional Modelling, Datamart and different Data Modelling Techniques
- Good Experience in PowerBI, DAX Queries, Snowflake, PostgreSQL, Tableau
- Strong spoken and written communication skills
- Salesforce experience
Benefits
- Competitive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsdatabasedata modeldata warehousePythonSQLdimensional modellingdatamartDAX queriesdata visualization
Soft skills
communication skillsKaizen facilitationcontinuous improvement
Certifications
BS in business