Security Engineer

• You will be responsible for managing an intake queue that includes a variety of Johnson Controls (JCI) products and services, tailored for both existing clients and potential whitespace opportunities.
• Using company-provided tools such as a laptop and headset, you will engage clients via phone and email to qualify leads and schedule meetings for Security Front Line Sales or Security Inside Sales representatives.
• Initiate proactive outreach to clients using phone and email, guided by a consultative approach that prioritizes understanding over selling.
• Apply active listening and strategic questioning techniques to uncover client needs, pain points, and business challenges.
• Tailor conversations to align JCI’s security solutions with the client’s operational goals, creating a compelling reason to engage further.
• Utilize CRM tools and lead management platforms to assess inbound inquiries, ensuring each lead meets qualification criteria before handoff.
• Convert qualified leads to scheduled appointments for Security Front Line Sales or Inside Sales representatives, maintaining a high conversion rate.
• Maintain detailed records of interactions and outcomes to support data-driven decision-making and continuous improvement.
• Build and manage a dynamic pipeline by consistently following up with prospects and re-engaging dormant leads.
• Develop long-term relationships with potential clients through value-driven communication and timely follow-ups.
• Partner closely with sales teams to ensure seamless lead handoff and alignment on messaging, timing, and client expectations.
• Stay up to date on JCI’s evolving product and service offerings, especially within the security portfolio, to confidently speak to their value.

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