Application Engineer

• Manage GCOE Operations and serve as a Technical Advisor to the Sales Team.
• Provide client-facing support to enhance the sales process.
• Collaborate with engineers to drive sales success and strategic planning.
• Partner with local sellers and sales managers to: Own local relationships and be part of the commercial team.
• Analyze and qualify pipeline with the sales team weekly.
• Align presales technical support to develop winning strategies.
• Drive GCOE delivery of results, quality, and value-add to your territory.
• Leverage and utilize a team of GCOE resources.
• Own the strategy and achievement of Metrics & KPIs.
• Manage capacity utilization across multiple squads.
• Develop competency, training, and upskilling programs.
• Control KPIs and maintain EMEALA specific cadence around Ops reviews.
• Lead engineering and solutions in the pre-sales phase, delivering compelling end-to-end solutions.
• Oversee technical procurement for optimal cost solutions.
• Identify risks and plan mitigation actions.
• Coordinate systems design and inter-trade design with architects and construction managers.
• Build artifacts and present/demonstrate to customers in coordination with Sales.
• Provide consultation for high value/complex projects.
• Interact with customers and consultants.
• Support the sales team in product and service qualification, analysis, and presentation.
• Identify new business opportunities and provide strategic input on sales strategies.
• Build and maintain relationships with key decision-makers and stakeholders.
• Stay updated with industry trends and emerging technologies.
• Mentor the pre-sales team on sales techniques and solution selling.
• Develop a deep understanding of the organization’s System Integration portfolio.
• Coordinate with Cost Competitive Centers to optimize efficiencies.
• Measure and track Key Performance Indicators (KPIs).
• Mentor employees on performance improvement and succession planning.
• Ensure consistent field installation delivery through design plans and documentation.
• Collaborate with the Training Manager to align COE team capabilities with sales objectives.
• Review solution applications and cost estimates with the sales team.
• Assist the sales team in articulating technical value propositions and presenting solutions to clients.
• Engage in pre-sales design, cost development, applications engineering, product selection, specification interpretation, subcontractor RFP generation, proposal development, and project risk management.
• Provide direction for outside vendors and subcontractors regarding scope, terms, conditions, bid forms, and contract review.
• Reinforce methodologies for collecting, analyzing, and presenting solutions, designs, scopes, and cost estimates.
• Identify specification issues, interpret discrepancies, and propose resolutions.
• Stay updated on market trends and transitions.
• Serve as an ‘Ambassador’ in the GCOE Connect Program, providing teaching, coaching, and mentorship from Sales to Engineering.

HVAC Controls Systems Applications Engineer

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