Team Manager

John Lewis Partnership

Team Manager leading a team and delivering customer service at Waitrose locations. Managing operations to maximise sales and maintain high customer satisfaction.

Posted 7/10/2026full-timeLondon • 🇬🇧 United KingdomJunior💰 £34,700 - £48,000 per yearWebsite

About the role

Key responsibilities & impact

Influence and motivate your team to deliver outstanding Partner-led customer service
Manage the day-to-day operation of the shop
Maximise sales and profit while minimising wastage
Ensure high levels of availability and merchandising
Improve and maintain customer satisfaction
Organise holidays and manage absences

Requirements

What you’ll need

Experience of leading a team with a proven track record in a fast-paced, customer-focused environment
Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations
A passion for retail, understanding competitors and the economic factors impacting the Partnership
Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained
Ability to communicate with clarity and influence stakeholders at all levels

Benefits

Comp & perks

Night Premium at a rate of £4.75 per hour for shifts between 22:00 - 06:00
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Retail ManagementSales StrategyMerchandisingWorkload AssessmentPerformance Evaluation

Soft Skills

Motivational LeadershipAdaptabilityClarity in CommunicationInfluencing Skills