John Brooks Company Limited

Bilingual Customer Service Representative

John Brooks Company Limited

full-time

Posted on:

Location Type: Hybrid

Location: Mississauga • 🇨🇦 Canada

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Job Level

Junior

Tech Stack

ERP

About the role

  • Ensure a timely, professional response to all customer inquiries (define requirements, delivery, product, price, product identification, order status)
  • Provide quality quotes and execute quotation follow-up and maintain sales quotation log
  • Coordinate with suppliers and send out technical information when appropriate
  • Provide feedback regarding order and shipment status and identify low stock/stock out issues for escalation
  • Efficient and timely entry of customer orders into order entry system; develop detailed knowledge of the order entry system
  • Work with internal teams to proactively expedite critical orders and keep customers informed of status, inquiries, shipments, and problems
  • Refer advanced technical inquiries to appropriate personnel and provide Level 1 technical support
  • Build customer relationships focused on target accounts and identify/share leads with Outside Sales
  • Keep regular communication with Outside Sales and inform them of issues or concerns with accounts
  • Implement company strategies to up-sell or cross-sell, pursue self-development, and perform other related duties as assigned

Requirements

  • College Diploma in a related field
  • Strong written and verbal communication skills in both French and English
  • A minimum of 1-3 years of related experience (B2B customer service)
  • Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
  • Must exude an enthusiasm, passion, confidence, and an optimistic attitude
  • Must be a collaborative and a supportive team player
  • Excellent interpersonal and communication skills
  • Excellent attention to detail
  • Be able to “think on your feet” and assist customers in solving problems and demonstrate creativity
  • Must demonstrate initiative
  • Ability to develop and maintain key relationships with both internal and external contacts
  • Excellent planning, organizational, and time management skills
  • Must deal with unclear or imprecise requests for information; contacts with customers regarding complaints or service irregularities may be involved
  • Must have a passion for learning and staying current with the Company’s products to answer customer questions
  • A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation
  • Desirable: Working knowledge of fluid handling equipment and technical/mechanical processes
  • Desirable: Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems
Benefits
  • Competitive remuneration including base salary + incentive
  • Competitive vacation
  • Paid personal day program
  • Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
  • Company Group RRSP with employer matching
  • Annual health & wellness subsidy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B customer serviceorder entry systemtechnical supportquotation follow-upattention to detailproblem solvingfluid handling equipmenttechnical processesEnterprise Resource Planning (ERP)Customer Relationship Management (CRM)
Soft skills
written communicationverbal communicationteam playerinterpersonal skillsorganizational skillstime managementinitiativecreativityenthusiasmoptimism
Certifications
College Diploma