IT Support Technician

Joeris General Contractors, LLC

IT Support Technician providing frontline hardware, software, and network support for Joeris General Contractors. Managing accounts, IT assets, tickets, updates, and security compliance.

Posted 8/20/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in troubleshooting hardware, software, and networking issues while providing exceptional customer service. Capable of managing IT assets and user accounts, ensuring compliance with security practices and effective documentation.

Highest-signal resume keywords

IT Support ExperienceTroubleshooting Windows and Mac Operating SystemsMicrosoft 365 ProficiencyNetworking Concepts KnowledgeCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingHardware InstallationSoftware ConfigurationNetworking ConceptsIT Asset ManagementTicketing SystemsSystem UpdatesSecurity ComplianceCustomer ServiceTime Management

Soft Skills

Problem-SolvingAnalytical AbilitiesEffective CommunicationEmpathyDetail Oriented

Tools & Technologies

Microsoft 365Email ToolsCollaboration ToolsIT Ticketing Systems

Certifications & Qualifications

CompTIA A+CompTIA Network+Microsoft 365 Fundamentals (MS-900)ITIL Foundation

Industry Keywords

Service DeskHelpdesk EnvironmentCybersecurity PrinciplesSafe Computing Practices

Tech Stack

Tools & technologies

Cyber SecurityDNSTCP/IP

About the role

Key responsibilities & impact

Provide end-user support and troubleshoot hardware, software, and networking issues
Manage user accounts, access rights, and device configurations
Install, configure, and maintain hardware and software across the organization
Manage the lifecycle of IT assets, including procurement, deployment, and retirement
Document support procedures and maintain accurate ticketing-system records
Collaborate with IT team members to escalate and resolve complex technical issues
Assist with system updates, patches, and security compliance activities
Deliver customer service and ensure timely resolution of support tickets
Perform additional duties as required

Requirements

What you’ll need

Bachelor’s degree in Computer Technology, Information Systems, or related field preferred
1+ years of experience providing IT support in a service desk or helpdesk environment preferred
Proficiency in troubleshooting Windows and Mac operating systems
Experience with Microsoft 365, email, and collaboration tools
Familiarity with installing and configuring hardware and software
Basic understanding of networking concepts, including TCP/IP, DNS, and Wi-Fi troubleshooting
Knowledge of IT ticketing systems and service management practices
Awareness of cybersecurity principles and safe computing practices
Strong problem-solving and analytical abilities
Effective verbal and written communication skills
Customer service orientation and empathy
Ability to work independently and in a team environment
Time management and ability to prioritize multiple tasks
Detail oriented
Ability to manage multiple support requests effectively
Preferred certifications: CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation

Benefits

Comp & perks

Salaried exempt status
Equal opportunity employer committed to diversity and inclusion
Reasonable accommodations for qualified individuals with disabilities as required by law