Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Jobsity

CX Systems Administrator

Jobsity

CX Systems Administrator in a fast-paced healthcare tech company supporting Salesforce and Amazon Connect. Handling L3 escalations and maintaining critical CX systems remotely in LATAM.

Posted 5/14/2026full-timeRemote • 🇨🇱 ChileMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Handling L3 escalation for internal teams across Customer Experience and Operations as they utilize solutions built on Service Cloud, Amazon Connect & Service Cloud Voice, Assembled, Forethought, Messaging In-App and Web, and Maestro
  • Executing senior admin-level sprint tickets including configuration updates, new automation, and enhancements for CX and Ops platforms
  • Meeting with business analysts and tech leads to discuss priorities and tradeoffs
  • Creating and updating system and user documentation
  • Participating in standups, sprint estimation, and grooming ceremonies

Requirements

What you’ll need
  • A Salesforce Certified Platform Administrator certification and a Platform App Builder, Service Cloud Consultant, or Salesforce Certified Platform Administrator II (or equivalent experience)
  • Experience handling L3 technical support escalations for internal teams or end users
  • Familiarity with CX tooling and AI features (e.g., Service Cloud, Amazon Connect, Assembled, Forethought, Maestro, Jira Service Desk)
  • Strong organizational and time management skills, with the ability to manage a high volume of support requests
  • Excellent verbal and written communication skills
  • Comfort operating asynchronously and independently in a remote environment.

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
L3 technical supportconfiguration updatesautomationenhancementssystem documentationuser documentation
Soft Skills
organizational skillstime managementverbal communicationwritten communicationindependent work
Certifications
Salesforce Certified Platform AdministratorPlatform App BuilderService Cloud ConsultantSalesforce Certified Platform Administrator II