Support customers and accounts in North America focused on electrical and optical communication such as Photonic and Electrical IC developers, optical transceiver companies, test houses, OSATs, and equipment developers.
Cooperate closely with the Regional Sales Manager to maximize potential business opportunities and achieve/exceed the sales targets.
Interpret customer requirements, identify optimal solutions to meet those needs, and provide consultative services to support customer challenges.
Automation support including test flow optimization, debugging and providing of examples.
Create technical proposals with detailed test configurations, clearly articulating its value proposition.
Build complex test setups and execute experiments to generate data and test results as proof points for customers.
Provide first and second level technical support to customers.
Perform product demonstration and support on-site technical evaluations.
Provide excellent customer service and support.
Promote existing and new products to customers in person, at trade shows and online sales presentations.
Maintain positive long-term relationships with key customers.

Requirements

Bachelor’s degree ideally in Physics (Photonics) or Electrical Engineering or other related discipline.
5 or more years of experience in a customer-facing technical support role in Photonics and/or HSIO.
At least 2 years of experience in a technical role testing, defining and/or designing Photonics or HSIO products.
Experience with Photonics & High-Speed I/O test and measurement solutions. For example: sampling oscilloscopes, BERTs, tunable lasers, optical spectrum analyzers, etc.
Software automation expertise with API, SCPI, gRPC, PXIe, and experience with common programming languages such as Python, C++.
Knowledge of optical and electrical communication ecosystem in North America.
Network of optical and electrical communication customers, such as start-ups, established companies, potential partners, to advanced research institutes and universities.
Strong technical problem-solving skills in Photonics & HSIO field of expertise.

Benefits

medical
dental
vision
Flexible Spending Accounts
retirement savings plans
life and disability insurance
paid vacation & holidays
tuition assistance programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

test flow optimizationdebuggingtechnical proposalstest configurationstest setupsdata generationtechnical supportproduct demonstrationsoftware automationprogramming languages

Soft Skills

customer serviceconsultative servicesrelationship buildingproblem-solvingcommunication