Customer Service Specialist I – Revenue Tax Specialist I
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full-time
Posted on:
Location Type: Office
Location: Fairview Heights • Illinois • United States
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Salary
💰 $4,586 - $6,228 per month
About the role
- Reviews, analyzes and adjusts routine and highly technical original and amended tax returns, schedules, and supporting documentation
- Performs research on various source documents to provide information, guidance and assistance to Illinois and out-of-state taxpayers and/or their representatives
- Initiates correspondence to taxpayers and/or their representatives on status of accounts
- Approves or denies progressively difficult reasonable cause requests based on procedural and statutory guidelines
Requirements
- Successful completion of the Revenue Tax Specialist Trainee program (12 months of agency training)
- Knowledge, skill and mental development equivalent to the completion of four years of college; OR
- Four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue
- Ability to successfully complete a tax compliance and fingerprint-based background check
- Ability to travel in the performance of duties, with overnight stays as appropriate
Benefits
- 37 ½ hour work week
- Generous salary and benefits package
- Paid time off for vacation, sick, or personal leave
- Thirteen holidays
- Pension and other retirement benefits
- Tuition reimbursement
- Insurance eligibility on day one (medical, dental, vision, and life)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
tax return preparationtax researchaccount managementcompliance analysisdocumentation reviewstatutory guidelines interpretationreasonable cause request evaluation
Soft Skills
communicationanalytical thinkingproblem-solvingattention to detailcustomer service
Certifications
Revenue Tax Specialist Trainee program completion