Jobs2web

Customer Service Specialist Trainee – Revenue Tax Specialist

Jobs2web

full-time

Posted on:

Location Type: Office

Location: Fairview Heights • Illinois • United States

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Salary

💰 $4,258 - $5,680 per month

Job Level

Entry Level

About the role

  • Receives structured classroom and on-the-job training involving various facets of the Customer Services Bureau’s programs and operations relative to the processing of all types of taxes.
  • Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining process in accordance with established rules, policies, and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
  • Confers with taxpayers through written and verbal communications.
  • Receives a combination of classroom and on-the-job training relative to tax laws administered by IDOR, rules and regulations, tax forms, research methods and procedures, communication skills, system applications and computer usage/concepts.
  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Requirements

  • Requires knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area with at the Illinois Department of Revenue.
  • Conditions of Employment Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
  • Requires ability to travel in the performance of duties, with overnight stays as appropriate.
  • Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, table, etc.
Benefits
  • Health insurance
  • Pension and other retirement benefits
  • Tuition reimbursement
  • Insurance eligibility on day one (medical, dental, vision, and life)
  • 37 ½ hour work week
  • Paid time off for vacation, sick, or personal leave
  • Thirteen holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
tax examinationdata entrytax law knowledgeresearch methodstax compliance
Soft Skills
communication skillsverbal communicationwritten communication